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Do you have the following skills, experience and drive to succeed in this role Find out below.
Ensuredata integrity, quality, and traceability, while deliveringactionable insights to improve member experience and operational performance.
Key Responsibilities Data Analysis & Insights Analyse structured and unstructured data to identify trends and opportunities.
Provideactionable insights to improvecontact centre operations and customer experience.
Define and trackKPIs and support forecasting using advanced analytics techniques.
Data Migration & Integration Executedata migrations from legacy systems toAWS and Salesforce.
Designdata models and schemas for efficient storage and access.
SupportETL processes and ensure secure, accurate data movement.
Data Mapping & Lineage Developsource-to-target mappings and maintainend-to-end data lineage.
Map data acrossSalesforce, AWS, APIs, Member Data solutions, and downstream systems.
DocumentAPI and message mappings (including asynchronous integrations).
Data Flow & Documentation Producetechnical documentation andData Flow Diagrams (DFDs).
Document how data is created, transformed, and consumed across systems.
Data Quality & Governance Performdata validation and reconciliation using SQL.
Implementdata quality controls, governance practices, and security standards.
Stakeholder Collaboration Work withBusiness Analysts, Architects, Engineers, and Contact Centre teams. xyswxtq
Translate business needs into clear data artefacts and insights.
Key Skills Strong experience in: oData lineage, mapping, and technical documentation oData Flow Diagrams (DFDs) oAPI and message mapping StrongSQL and data analysis skills Experience withETL, data migration, and integration patterns Knowledge ofAWS (Redshift, S3, Athena) andSalesforce (Health/Service Cloud) Understanding ofdata models, APIs, and data flows across systems Domain Expertise (Desirable) Salesforce Health Cloud data models Insurance / Healthcare member data Contact centre data and analytics Member Data / Customer Data platforms Experience & Qualifications 37+ years in data analysis, migration, or integration roles Experience inlarge transformation programmes andAgile delivery Relevant degree or equivalent experience Nice to Have AWS Data Analyst certification Python or scripting experience Data governance / TOGAF exposure Data visualisation tools (Power BI, Tableau) Skills: data migration data governance data quality aws salesforce large transformation contact center systems
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- English
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