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Tier 2 Systems Administrator
- Geismar, Louisiana, United States
- Geismar, Louisiana, United States
Über
Job Responsibilities
Multi-site industrial / chemical operations
Mix of office, plant, and laboratory users
Systems supporting operations, maintenance, and compliance
Interaction with third‑party vendors and regulated environments
Core Responsibilities IT Service Delivery & Tier 1/2 Support
Provide advanced end‑user support across all locations
Take full ownership of issues through resolution, including escalations from Tier 1
Troubleshoot across infrastructure, applications, cloud services, and devices
Support laptops, desktops, iPads, industrial PCs, and production‑floor devices
Maintain high user satisfaction through clear communication and follow‑through
Perform root cause analysis and implement preventative improvements
Systems & Platform Administration Administer, maintain, and enhance:
Microsoft 365 / Office 365, including Exchange Online, Microsoft Teams, SharePoint and OneDrive
NetSuite (ERP)
MaintainX (CMMS)
Canary Historian
Cloud‑based SaaS platforms supporting operations, maintenance, and compliance
Responsibilities include:
Managing system configuration, access, and lifecycle improvements
Ensuring device compliance and enforcing security policies
Maintaining documentation, procedures, and configuration records
Infrastructure & Networking
Support site‑level infrastructure reliability across three locations
Troubleshoot and maintain connectivity for production systems, office systems, and cloud services
Coordinate upgrades, changes, and maintenance activities
Support hybrid on‑prem/cloud environments
Assist with endpoint management, patching, and device lifecycle
Collaborate with SaaS vendors, MSPs, and support partners
Act as the technical interface between the business and external providers
Support delivery of changes, fixes, and system enhancements
Ensure vendor solutions align with operational and compliance requirements
Enhancements & Continuous Improvement
Identify opportunities to improve system reliability, performance, and usability
Work with stakeholders to prioritize enhancements
Support light solution design and implementation
Recommend improvements to prevent recurring issues
Security, Identity & Compliance
Support enforcement of security policies through Entra ID and related tools
Manage access control, MFA, conditional access, and device compliance
Support audit, regulatory, and documentation requirements
Maintain accurate licensing, access, and asset records
Minimum Qualifications
2+ years of Tier 2 IT support experience
5+ years of hands‑on Tier 1 IT systems administration experience
Strong technical capability across infrastructure, identity, networking, and end‑user computing
Experience supporting Microsoft 365 and cloud‑based environments
Experience supporting Windows 10/11 and modern endpoint management
Understanding of Active Directory, Azure AD, Microsoft Azure Cloud, Microsoft 365, DNS, DHCP, VLANs, VPNs
Ability to troubleshoot issues impacting production uptime
Experience working with vendors and service providers
Strong documentation and communication skills
Ability to work independently and prioritize based on business impact
Demonstrated willingness to remain hands‑on in a senior technical role
Preferred Qualifications
Experience with ERP (NetSuite) and CMMS (MaintainX)
Exposure to industrial systems, historians, or LIMS platforms
Familiarity with Intune, conditional access, and endpoint security
Basic scripting or automation experience (PowerShell preferred)
Relevant certifications: Microsoft 365 Administrator, CompTIA Network+ or Security+
Experience in manufacturing or regulated environments
Education
Associate or Bachelor’s degree in IT-related field or equivalent experience
Certifications in A+, Network +, Security+, Microsoft/Cisco preferred
Valentra is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.
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Sprachkenntnisse
- English
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