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At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Our Credit Union Implementations Team has an exciting opportunity with our leadership team. The Credit Union Solutions Application Support Manager will be a vital component of the success of our Credit Union Core Implementations team. This leader will manage a team of 8 outstanding analysts that are key to the client conversions of the General Ledger application within the Credit Union Core System, Symitar! You will bring your accounting and financial institution experience to this role to ensure a smooth implementation for your team and the credit union. You will get to work with client and be a point of contact for both your team and the credit union.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Charlotte, NC; Cedar Falls, IA; Louisville, KY; Lenexa, KS; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $88,650- $133,200 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Oversees successful completion of customer installations efficiently and effectively.
• Oversees the installation process from end-to-end, ensuring customers receive outstanding support and service.
• Ensures customer data is accurately converted and business processes are functional.
• Ensures all issues and questions regarding functionality, features, and usage are answered.
• Ensures customer needs and expectations are met or escalated appropriately for resolution.
• Facilitates regular staff meetings.
• Maintains effective communication with clients throughout projects.
• Oversees creation of customer and internal training materials and documentation.
• Assists in development of new procedures to improve performance.
• Trains and mentors new employees.
• Provides tools to monitor progress of multiple project types.
• Serves as the first point of escalation for client and internal issues.
• Assigns personnel to installations and manages resources to ensure project success.
• Participates in tactical and strategic planning.
• May perform other job duties as assigned.

What you'll need to have:

• Must have a minimum of 7 years of experience working in a bank or credit union back office environment
• Must have previous team supervisory experience in a professional environment where you were responsible for coaching, performance evaluation, and assigning of responsibilities and tasks.
• Must have an understanding of accounting and experience that includes general ledger balancing.
• Must be able to communicate with clients and resolve client issues.
• Project management experience is key to this role to ensure that project deliverables are completed on time.

What would be nice for you to have:

• Experience working with Symitar is beneficial to this role.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.