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Systems AdministratorGenwayhome • Frisco, Texas, United States
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Systems Administrator

Genwayhome
  • US
    Frisco, Texas, United States
  • US
    Frisco, Texas, United States
Jetzt Bewerben

Über

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Systems Administrator Full Time
2 days ago Requisition ID: 1213
Salary Range: $36.06 To $43.27 Hourly
Systems Administrator
Job Summary The Loan Origination System (LOS) Systems Administrator supports the development, maintenance, and optimization of the Loan Origination System (LOS), related lending platforms, and system integrations. This role is responsible for assisting with system configuration, troubleshooting, testing, and user support to ensure efficient loan processing and system performance. The ideal candidate possesses strong technical aptitude, a solid understanding of mortgage lending operations, and the ability to collaborate effectively with business and technology teams.
Job Duties
Serve as one of the primary points of contact for assigned support tickets and user requests related to the LOS and lending platforms.
Support business units by troubleshooting system issues and providing timely resolution or escalation as appropriate.
Build and maintain effective working relationships with Operations, Sales, and other business partners to understand and support business needs.
Analyze system data and user feedback to identify process inefficiencies, inconsistencies, and opportunities for improvement.
Partner with LOS administrators, IT teams, and third‑party vendors to support system functionality, business continuity, and data integrity.
Investigate business rule exceptions and system issues and escalate complex matters to senior administrators or management.
Participate in regular LOS team meetings and communicate system concerns, risks, and enhancement opportunities.
Develop and maintain expertise in the Encompass LOS platform and related lending technologies.
Maintain a working knowledge of user roles, workflows, and system functionality across lending operations.
Assist with system configuration, enhancement implementation, and customization efforts based on business requirements.
Support change management activities by documenting changes, following established governance procedures, and assisting with release deployments.
Perform testing activities, including user acceptance testing (UAT), regression testing, and production validation.
Provide Tier 2 support for escalated system and user issues.
Assist in the development and documentation of support procedures to enhance the effectiveness of support resources.
Maintain system documentation, configuration records, and process documentation to support audits and operational continuity.
Assist with the administration and support of third‑party integrations and vendor‑supported solutions within the LOS environment.
Support special projects and other system administration duties as assigned.
Adaptability – Demonstrates flexibility and effectiveness when responding to changing priorities, processes, or business needs.
Attention to Detail – Ensures accuracy, completeness, and quality in all work products.
Analytical Thinking – Uses data and logical reasoning to identify issues and recommend solutions.
Initiative – Takes proactive steps to identify opportunities for improvement and resolve issues.
Positive Attitude – Maintains a collaborative, professional, and solution‑oriented approach in interactions with colleagues and stakeholders.
Teamwork – Works effectively with cross‑functional teams and contributes to a positive work environment.
Remote:
This role is fully remote and performed from the employee’s home or another approved off‑site location. The company provides essential equipment such as computer, headset and webcam. A reliable internet connection and a quiet, professional workspace are expected.
Minimum Qualifications
2+ years of experience working with Encompass by ICE Mortgage Technology.
Experience supporting or administering loan origination systems or related business applications.
Understanding of mortgage loan origination processes, workflow management, and lending operations.
Strong troubleshooting, analytical, and problem‑solving skills.
Excellent organizational skills and attention to detail.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast‑paced environment.
Preferred Qualifications
Experience with LOS configuration, testing, or release support.
Experience with Mortgage POS system (i.e. TPOC) configuration, testing, or release support.
Knowledge of Mavent, investor guidelines, or secondary market delivery requirements.
Experience working in a mortgage company, financial institution, or credit union.
Familiarity with change management processes and system governance practices.
Experience supporting third‑party integrations and vendor relationships.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate via oral and written communication, such as phone calls, emails, and ticketing systems. The employee frequently is required to stand, walk, use hands and fingers and reach with hands and arms. This role may require long periods of sitting at a desk and working on a computer. The employee may occasionally be asked to pick up and/or move up to 15 pounds.
Duties Disclosure The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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  • Frisco, Texas, United States

Sprachkenntnisse

  • English
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