Jobbörse
Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.- Ähnliche Jobs zu: Customer Retention Manager
Customer Retention Manager
Centric FiberSpring
Customer Retention LeadCentric Fiber delivers industry-leading high-speed internet to ground-up commercial and residential developments and master-planned communities across major metropolitan markets
Customer Retention & Sales Consultant
Lithia & DrivewayUnited StatesDealership:L0756 Audi CalabasasAudi CalabasasCustomer Retention & Sales ConsultantTurn Relationships Into Sales. Build Loyalty for a Luxury Brand.CompensationCompetitive base pay plus commission and p
Revenue Retention & Growth Tender Manager
GallagherDartford
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ec
Senior Manager, CRM & Retention Marketing
ANINE BINGLos AngelesCRM & Retention Marketing ManagerANINE BING is looking for a CRM & Retention Marketing Manager to join our Ecommerce team.This is a build role at the intersection of lifecycle marketing and AI-powered
Engaged Accounts Sales Manager - Growth & Retention
CoreWeaveSunnyvaleCoreWeave is searching for a Sales Manager for Engaged Accounts in Sunnyvale, California, to lead a team focused on expanding and retaining existing customer relationships. This role combines strong s
Retention Sales Manager Med Spa Growth
Novuskin Med SpaLas VegasNovuskin Med Spa in Las Vegas is seeking a motivated Account Sales Manager to enhance sales performance across various departments. Key responsibilities include supporting sales efforts, assisting con
Enterprise Direct Sales Account Manager Growth & Retention
Cooper Lighting SolutionsAtlantaCooper Lighting Solutions in Atlanta, Georgia, is seeking a professional for a strategic account management role to lead financial sales for mid-market customers. Responsibilities include developing a
Account Manager- Strategic Accounts (Growth & Retention) Sales San Francisco, CA
RipplingSan FranciscoAbout the role Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey. As we rapidly enhance and expand the first‑of‑its‑kind employee manageme
Customer Accounts Manager
AaronsShivelyCustomer Accounts Manager The salary range for this role is $16.00 to $18.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Manager
Customer Accounts Manager
AaronsLyndonCustomer Accounts Manager The salary range for this role is $16.00 to $18.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Manager
Customer Accounts Manager
AaronsGeorgetownCustomer Accounts Manager The salary range for this role is $16.00 to $18.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Manager
Customer Accounts Manager
AaronsClarksvilleCustomer Accounts Manager The salary range for this role is $16.00 to $18.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Manager
Customer Marketing Manager
FigmaNew YorkCustomer Marketing ManagerSan Francisco, CA New York, NY United StatesFigma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform hel
Customer Engagement Manager
RyderLouisvilleCustomer Engagement ManagerThe Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer intere
Customer Renewals Manager
SitetrackerDallasThe OpportunityJoin Sitetracker's growing Renewals & Retention organization and play a critical role in driving customer retention, recurring revenue predictability, and long-term business growth acro
Customer Service Manager
Maple Leaf FarmsGrand RapidsCustomer Service ManagerLead by example, fostering a culture centered on delivering outstanding customer experiences. Ensure a seamless customer journey from order entry through delivery. Build and ma
Customer Success Manager
TrueLoyalSan AntonioCustomer Success ManagerThe Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor and long-term partner to our most valued accounts. This role goes beyo
Customer Service Manager
Goodwill of Central and Northern ArizonaPrescottSales Floor ManagerStarting Pay: $18.00 HourlyPosition DescriptionResponsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central an
Sales & Customer Manager
ExeinNew BremenJob Overview We’re looking for a Sales & Customer Manager based in Germany to lead our commercial growth and help scale Exein’s presence across Europe. In this strategic role, you’ll focus on the indu
Manager, Customer Business
Treehouse FoodsOak BrookEmployee Type:Full timeLocation:IL Oak BrookJob Type:Field SalesJob Posting Title:Manager, Customer BusinessAbout Us:TreeHouse Foods is a leading manufacturer of private label packaged foods and bever
Customer Service Manager
Stop & ShopGlastonburyRetail OperationsHere at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but our commitment to quality and community remains th
Customer Service Manager
Pro Food Systems Inc (PFSbrands)FultonNow Hiring: Customer Service Manager Immediate OpeningLocation: Moser's Grocery Store Fulton, MOFLSA Status: Non-exemptGet Paid. Get Perks. Get Ownership.Join a 100% employee-owned company where your
Customer Experiece Manager
MichaelsBoca RatonStore ManagerDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standard
Manager, Customer Service
RONABoucherville
This is a hybrid position, 1 day per week in Boucherville At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life a
Manager, Customer Service
SaabEast SyracuseJob Description:Saab, Inc. is seeking a Customer Service Manager to lead a team responsible for providing front-line support to worldwide customers across our diverse portfolio of civil aviation, secu
Customer Retention Manager
- Spring, Texas, United States
- Spring, Texas, United States
Über
Centric Fiber delivers industry-leading high-speed internet to ground-up commercial and residential developments and master-planned communities across major metropolitan markets in Texas, Arizona, and Central Florida. As the company grows its subscriber base, protecting the customers we've already won is just as important as winning new ones.
The Customer Retention Lead is a hands-on role responsible for handling inbound calls from subscribers who want to cancel or downgrade their Centric Fiber service. This role works directly on the phones listening to customer concerns, resolving issues, and applying save offers to retain subscribers and protect recurring revenue. In addition to personal call volume, the Customer Retention Lead sets save offer guidelines, coaches a small team of one to two retention specialists, tracks retention performance, and partners with GigaGuide, Network Operations, Billing, and Sales teams to address the root causes that drive churn.
Customer Save & Call Handling
Serve as the primary point of contact for inbound cancellation and downgrade calls, applying active listening and consultative techniques to retain subscribers and reduce voluntary churn.
Diagnose the underlying reason for each cancellation request (price, service quality, competitive offer, move-out, billing dispute, technical issue) and select the most effective save approach for the situation.
Apply approved save offers credits, plan adjustments, promotional pricing, equipment upgrades within established authority levels, and escalate exceptions appropriately.
Document all retention interactions, save offers extended, and outcomes accurately in Salesforce.
Program Development & Coaching
Develop, document, and continuously refine save offer playbooks, talk tracks, escalation paths, and retention workflows that align with Centric Fiber's pricing, brand, and service standards.
Mentor and coach a small team of one to two retention specialists, including call monitoring, side-by-side coaching, performance feedback, and 30/60/90-day development planning.
Maintain working knowledge of Centric Fiber products, plans, promotions, and competitor offerings within assigned markets to position the most effective save offer for each call.
Reporting & Cross-Functional Partnership
Establish and track retention KPIs (save rate, average revenue retained, offer mix, call quality, first-call resolution) and report results to the EVP, Texas Region on a weekly and monthly cadence.
Investigate root causes of cancellation by category and partner cross-functionally with GigaGuides, Network Operations, Billing, Marketing, and Sales to drive corrective action.
Coordinate with Billing and Accounting on credits, prorations, and adjustments associated with retention offers, ensuring compliance with company financial controls.
Participate in builder, community, and marketing reviews where retention insight informs pricing, packaging, or community-level service plans.
Note: Retention program scope, save offer authority, and team size may evolve as the function matures and the customer base grows.
Sprachkenntnisse
- English
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.