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Manager, IT Business Analyst - NAM Customer Excellence6AM City • Raleigh, North Carolina, United States
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Manager, IT Business Analyst - NAM Customer Excellence

6AM City
  • US
    Raleigh, North Carolina, United States
  • US
    Raleigh, North Carolina, United States
Jetzt Bewerben

Über

Manager, IT Business Analyst - NAM Customer Excellence Shelton, CT, US 06484; Charlotte, US 28269. Hybrid (Work Center). For over 75 years, BIC has created ingeniously simple and joyful products that are part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers, and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. Role Overview The Manager, IT Business Analyst - NAM Customer Excellence focuses on the execution part of Supply Chain which plays a crucial role in ensuring that technology solutions effectively meet the needs of the supply chain. The manager also develops and delivers training to end‑users, helps them use new systems, provides support, addresses issues, troubleshoots, ensures solutions remain effective, handles requests for changes or enhancements, and coordinates with IT teams for system maintenance and updates. Major Duties Manage Design and Development Project Planning and Risk Management: Develop and oversee project plans, timelines, and resource allocation, identify and mitigate risks to ensure smooth project execution. Business Needs and Functional Requirements: Assess business needs and translate them into detailed functional requirements. Process and Application Design: Create detailed specifications for processes and application designs to meet business objectives. Application Engineering: Configure and customize JDE, WMS, TMS applications to support business needs, adhering to GSC methodologies. Training and Testing: Develop and conduct system training, and participate in system, integration, and user acceptance testing to ensure effective deployment and user proficiency. Manage Solution Implementation Setup and Configuration: Oversee the setup and customization of JDE, WMS, TMS applications, ensuring proper integration with existing systems. Implementations and Training: Lead the implementation process and deliver training programs to ensure users are proficient with new setups and systems. Application Rollout: Manage the deployment of new functionalities, systems and integrations across multiple locations, tailoring solutions to regional needs. Process Documentation: Create and maintain detailed documentation for processes related to system setup, configuration, and usage. Collaborate with cross‑functional teams (IT, Finance, Supply Chain) to integrate new processes, functionalities with other enterprise systems (JDE, WMS, TMS) and ensure data accuracy and consistency. Conduct user acceptance testing (UAT) and facilitate training sessions to ensure successful adoption and utilization of Supply chain applications: prepare test cases, lead testing sessions, and train users. Provide ongoing support and troubleshooting for users, addressing issues and optimizing system performance: resolve user issues, monitor system performance, and make necessary adjustments. Stay updated on Supply Chain Execution best practices and industry trends, applying insights to continuously enhance demand planning and factory planning capabilities. Qualifications Bachelor's degree in engineering, Business Administration, Supply Chain Management, Information Systems, or related field. Proven experience (6+ years) as an IT Supply Chain professional or similar role, with a focus on warehouse management systems, Order to cash, Transportation, Customer Service. Fluent English. Spanish is a plus. We are working in a multicultural environment. Strong knowledge of Supply Chain Processes and Metrics. ERP and Supply Chain Systems: Experience with Enterprise Resource Planning (like JDEdwards (preferred), SAP, Microsoft Dynamics, ...), Warehouse Management, and Transportation Management systems. Data Analysis and Management: Proficiency in analyzing large datasets, understanding data modeling, and utilizing tools like SQL, Excel, or business intelligence platforms. Understanding of how to integrate various IT systems and platforms through APIs and other integration methods. Business Analysis Skills. Project Management skills. Excellent Communication and Collaboration skills. Problem‑Solving and Analytical Thinking. Equal Opportunity Employment BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.
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  • Raleigh, North Carolina, United States

Sprachkenntnisse

  • English
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