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International Customer Support Manager – Polen (all genders)
- Paderborn, North Rhine-Westphalia, Germany
- Paderborn, North Rhine-Westphalia, Germany
Über
Du kannst diese Position flexibel remote ausüben, je nachdem, was besser zu dir passt.
Deine Projekte- Als Customer Support Manager:in bist du die zentrale Anlaufstelle für unsere internationalen Kund:innen mit Schwerpunkt auf den polnischen Markt
- Du berätst unsere Kund:innen kompetent über verschiedene Kommunikationskanäle wie Telefon, E-Mail oder Live-Chat
- Gemeinsam mit deinem Team und den Fachabteilungen arbeitest du stetig an der Verbesserung unserer Customer Journey und trägst maßgeblich zur Optimierung unserer Customer Experience bei
- Du verantwortest die proaktive Qualitätssicherung unserer Sendungen in Bezug auf Laufzeit, Kommunikation und Schadensquote
- Freude am Kontakt mit Menschen und ein hohes Maß an Kundenorientierung
- Ausgeprägte Fähigkeit zur Konfliktlösung
- Selbstständige Arbeitsweise und ein positives, verbindliches Auftreten
- Sehr gute Polnisch- und Deutschkenntnisse (C1) sowie gute Englischkenntnisse (B2); weitere Sprachen sind ein Plus
- Wünschenswert sind kaufmännische Kenntnisse, Erfahrungen in der Logistikbranche sind von Vorteil aber nicht zwingend erforderlich
- Financial Benefits: monatliche Shoppingcard, E-Bike-Leasing, Job Ticket, Corporate Benefits und weitere finanzielle Vorteile
- Work-Life-Integration: flexible Arbeitszeiten, Homeoffice-Möglichkeit, Workations innerhalb der EU und Sonderurlaubstage für soziale Projekte und persönliche Anlässe
- All you need: Sportangebot über EGYM Wellpass, ergonomischer Arbeitsplatz, individuelles Equipment und Verpflegung im Office
- Culture & Spirit: Teamsport, Random Coffees, After-Work-Treffen und legendäre Firmenfeiern
- Growth & Development: strukturiertes Onboarding, Rotation Days, unlimited Udemy-Kurse, Finanzierung von Weiterbildungen
- Autonomy & Participation: schnelle Übernahme von eigenen Projekten, selbstbestimmtes Arbeiten und aktive Mitgestaltung unserer Prozesse
Du hast noch Fragen? – Dann hilft dir unser People & Culture Team, erreichbar unter career@cargoboard.com gerne weiter.
Hinweis: Wir legen Wert auf digitale und schnelle Prozesse und präferieren aus diesem Grund die Bewerbung über unsere Karriereseite. Wir bitten um Verständnis, dass postalische Bewerbungen nicht zurück geschickt werden können.
Sprachkenntnisse
- German
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