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The Maintenance Director is responsible for ensuring the safe, reliable, and compliant operation of all building systems across DOOR-managed properties. This role is intentionally hands-on, maintaining strong technical expertise and field presence, while also leading maintenance staff and managing external vendors to ensure high-quality, timely, and cost-effective maintenance delivery.

This role balances hands-on maintenance execution (50%) with supervisory, vendor, and budget management responsibilities (50%). The Maintenance Director will directly perform and troubleshoot complex maintenance issues while also overseeing technicians, contractors, schedules, compliance, and emergency response across the portfolio.

DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platformhelping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler. At DOOR, you'll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

Hands-On Maintenance (50%)

• Perform hands-on maintenance work to maintain current technical skills and strong field presence.
• Troubleshoot equipment failures and diagnose complex system issues beyond standard technician capability.
• Address complex maintenance problems requiring advanced technical judgment and experience.
• Conduct facility and site assessments to evaluate building system conditions and maintenance needs.
• Support emergency maintenance response efforts when required.

Supervisory & Vendor Management (50%)

• Supervise internal maintenance staff, including technicians and porters.
• Hire, train, evaluate, and develop maintenance staff with a focus on technical competency and safety compliance.
• Create maintenance schedules to ensure adequate coverage across the property portfolio.
• Assign maintenance tasks based on technician skill sets and monitor completion for quality and timeliness.
• Provide ongoing technical training and professional development for maintenance staff.
• Identify, vet, qualify, and maintain a preferred list of external contractors and specialized service providers.
• Solicit competitive bids from multiple vendors for significant repair or replacement projects.
• Manage contractor relationships, including scope definition, quality expectations, timelines, and performance monitoring.
• Address contractor performance issues through corrective action or vendor replacement when necessary.
• Ensure compliance with vendor onboarding requirements.
• Monitor contractor work quality and ensure adherence to building codes, safety standards, and company policies.
• Develop and implement preventive maintenance programs across all critical building systems.
• Serve as the point person for emergency maintenance requests and contractor coordination.
• Develop and manage the maintenance department budget, establishing spending parameters and controls.
• Monitor maintenance expenditures against budget and identify cost-saving opportunities.
• Ensure all maintenance activities comply with OSHA requirements, building codes, and safety regulations.
• Coordinate construction management activities and personally manage assigned projects.
• Maintain accurate documentation for safety certifications, training records, inspections, and regulatory compliance.

What do you bring to DOOR?

• 10+ years of hands-on maintenance and facility operations experience, including leadership of technicians and contractors.
• Strong technical expertise across building systems (HVAC, electrical, plumbing, mechanical, life-safety).
• Demonstrated experience supervising maintenance staff and managing external vendors.
• Proven ability to troubleshoot and resolve complex maintenance issues in the field.
• Experience developing preventive maintenance programs and managing departmental budgets.
• Working knowledge of OSHA standards, building codes, and safety regulations.
• Strong organizational, communication, and leadership skills.
• Ability to read and interpret technical manuals, equipment documentation, and vendor proposals.
• Valid driver's license and willingness to travel to sites as needed.

Preferred Qualifications:

• Experience in multifamily, commercial, or large-scale property operations.
• Trade certifications or licenses (HVAC, electrical, plumbing, or related).
• Experience managing emergency response and after-hours maintenance operations.
• Familiarity with technology-enabled building systems or smart building environments.
• Familiarity with multifamily residential operations or access control & smart building technologies.

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

• Regular on-site presence across properties, including emergency and unscheduled visits.
• Comfortable working in mechanical rooms, rooftops, utility spaces, and outdoor environments.
• Ability to lift and carry tools and equipment (up to ~50 lbs), climb ladders, and perform physical maintenance tasks.
• Standard business hours with on-call availability for emergencies, including evenings or weekends as needed.

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

• Parental Leave DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.
• Flexible Time Off We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-beingso they can bring their best selves to work.
• Flexible Working Days We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.
• Comprehensive Health Coverage We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.
• Life & AD&D Insurance DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.
• Disability Benefits We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.
• Retirement Planning Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.
• DOOR Equipment Setup! Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means:

• Having teammates all over the world in the US, Argentina, Spain and Romania.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers: Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR:

• Communications from Latch or DOOR will always come from @latch.com or @door.com . Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We will never offer