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API Platform Business Analyst VPCitigroup Inc • New York, New York, United States
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API Platform Business Analyst VP

Citigroup Inc
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

Citi is seeking a Technology Lead Business Analyst to support strategic enhancements to the Citi Developer Portal platform and related API marketplace capabilities. This role will partner with product managers, engineering, UX, information security, legal/compliance, operations, and business stakeholders to improve the developer experience for corporate clients integrating with Citi APIs.
The ideal candidate combines strong business analysis and digital platform experience with the ability to translate complex banking and API integration requirements into scalable platform solutions. The role supports initiatives across API onboarding, authentication, analytics, content management, self‑service tooling, and client enablement.
Key Responsibilities Business Analysis & Requirements/Book of Work Management
Gather, analyze, and document business, functional, and technical requirements for Developer Portal enhancements
Translate and breakdown stakeholder needs into detailed user stories, process flows, acceptance criteria, and functional specifications
Facilitate workshops and working sessions with product, engineering and client‑facing teams
Identify dependencies and influence teams to be aligned to the objective and timeline of delivery
Support prioritization of portal enhancements based on business value, client experience, risk, and operational impact
Perform gap analysis between current‑state and target‑state capabilities
Partner with UX and engineering teams to improve navigation, discoverability, and usability of portal experiences
Possess working knowledge of support initiatives related to:
API onboarding workflows
API product catalog and marketplace experiences
Client entitlement and access management
API documentation and Swagger/OpenAPI specifications
Certificate management and authentication workflows
API testing and sandbox experiences
Portal content management and publishing workflows
Product & Cross‑Functional Coordination
Coordinate across technology, product, framework and infrastructure, legal, compliance and leadership teams
Work closely with API engineering teams to understand integration patterns and client onboarding requirements
Support communication between business stakeholders and technical delivery teams
Manage dependencies, risks, assumptions, and action items across multiple workstreams
SDLC & Agile Delivery Support
Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and retrospectives
Support end‑to‑end SDLC activities from requirements gathering through UAT and production rollout
Assist with test planning, defect triage, and validation of delivered functionality
Ensure traceability between requirements, development, testing, and release activities
Identify opportunities to improve operational efficiency and client self‑service adoption
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field
6+ years of Business Analyst experience supporting digital platforms, portals, or enterprise applications
Experience working within Agile and/or Scrum environments
Strong documentation and requirements management skills
Ability to communicate effectively with both technical and non‑technical stakeholders
Self‑starter, drive progress and be able to work with ambiguity
Expert in Jira and Confluence
Expert in creating:
User stories
Process flows
Business requirements documents
Functional specifications
Acceptance criteria
Preferred Qualifications
Experience with API platforms, API gateways, or developer portals
Familiarity with:
REST APIs
OpenAPI/Swagger specifications
Certificates types and API authentication concepts
Webhooks
Experience in financial services, banking, or fintech environments
Knowledge of digital client onboarding and entitlement processes
Experience with CMS platforms and content publishing workflows
Familiarity with analytics tools and developer engagement metrics
Have worked with tools such as:
Postman
Figma
ElasticSearch
CI/CD platforms
Key Competencies
Strong analytical and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced environment
Excellent stakeholder management and communication skills
Strong attention to detail and organizational skills
Collaborative mindset with ability to work across global teams
Client‑focused approach to digital experience improvement
Ownership and accountability for delivery outcomes
Commitment to high‑quality execution and continuous improvement
Strong partnership and collaboration across teams
Ability to navigate complex enterprise environments with professionalism and adaptability
Education
Bachelor's degree or equivalent work experience
Primary Location: New York, NY, United States
Job Family Group: Technology
Job Family: Business Analysis / Client Services
Time Type: Full time
Salary Range: $129,840.00 - $194,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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  • New York, New York, United States

Sprachkenntnisse

  • English
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