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Service Manager
- New York, New York, United States
- New York, New York, United States
Über
Tacombi is a fast-growing, omni-channel consumer and retail brand that is committed to globally sharing Mexican food and culture through hospitality experiences, CPG products, community outreach and digital content. Over the next couple years, we'll be significantly expanding our footprint across the U.S., which means we are going to hire a lot of people and each one of them needs to uphold our brand promise, embody our core values and always extend Mexican Hospitality Tacombi's unique service culture to our growing customer and employee bases.
Job DescriptionGuest Experience: Ensure that all staff fully embody our mission, exceeding the highest standards of Mexican Hospitality to guarantee that all guests feel welcome and are given responsive, friendly and attentive service at all times. Thoughtfully manage scheduled shifts with a consideration for business activity, while ensuring that both the guests' expectations and the profitability targets are met. Ensure restaurant cleanliness and an "A" grade from Department of Health to reflect the care and pride in the service we provide. Serve as an ambassador of the Tacombi brand to make a positive impact on the guests, team and community you touch. Operations Management: Motivate and inspire your FOH team to bring out the best in the delivery every single day. Assist GM to lead the restaurant team in its day-to-day operations through hands-on leadership, attention to detail and an empowering approach to thoughtful decision making. Actively participate to achieve company objectives in delivery service quality and consistency, labor costs and employee and guest's satisfaction. Work with GM to foster an environment that thrives on teamwork, service, hustle and continuous improvement. Staff Development: Provide support to staff during service and identify ways to improve their performance. Assist GM to ensure that Tacombi Training Programs are being executed thoroughly and diligently; participate in the development of the FOH team and assist in the management of one-on-one employee performance evaluations. Be knowledgeable of restaurant policies regarding personnel. Diligently monitor all violations of company policies, rules and procedures, enabling management to administer prompt, fair and consistent corrective actions.
QualificationsThe Operations and Service Manager position at Tacombi assists the management team in all day-to-day delivery operations, provides support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican Hospitality.
LocationTacombi is hiring for a Service Manager Position in Greenwich Village, New York City. Base pay starts at $30/hr.
Sprachkenntnisse
- English
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