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General Manager – Store Operations
- Oakland, California, United States
- Oakland, California, United States
Über
Position Summary
Date:December 2025
Job Title:Restaurant General Manager
Classification:Full Time, Non-Exempt
Department:Operations
Reports To:Market Leader
Position Summary
Reporting to the Market Leader, the Restaurant General Manager (RGM) is responsible for protecting and delivering the Churchs Chicken Brand, to grow sales while maximizing the efficiency and profitability of the restaurant by exemplifying brand standards.
Essential Job Functions
Fully staff the store with quality people
Recruiting, hiring, and retaining all restaurant employees
Ensuring the entire team is certified according to the current training process
Creating a service-oriented culture
Promoting an environment of fun and teamwork
Evaluating performance and recommending salary increases
Recommending, approving, and administering disciplinary action, suspension, and/or termination
Developing and growing team members and future managers
Deliver the Ultimate Brand Experience to Everyone By:
Executing Churchs Chicken standards and using our processes and systems 100% of the time
Maintaining the facility and customer areas
Maintaining all equipment to operational and safety standards
Delivering only quality products to Churchs Chicken standards every time
Adhering to cleaning schedules and standards
Ensuring employees are in proper uniform
Ensuring a consistent service experience
Ensuring POP and signage is present and in the approved location
Achieve or exceed sales plan and build Customer Counts and Loyalty by:
Identifying and communicating sales goals (daily, weekly, year over year)
Ensuring the right people are in the right places according to projected / actual sales
Increasing customer count and check average, and maximizing capacity and customer value
Identifying and executing Local Store Marketing opportunities to attract new customers
Staying aware of local events; Understanding the stores current trade area and competition
Executing speed (speed with a smile) and service standards
Flawlessly executing marketing promotions and campaigns
Achieve or exceed profitability plan by:
Maintaining staffing levels to actual sales
Complying with labor laws
Accurately ordering and managing inventory to reduce waste and prevent theft
Ensuring cash handling procedures and standards are in place and followed
Performing cash audits and addressing identified issues
Executing safety and health standards
Minimizing R&M / Supplies and Services costs by managing service vendors efficiently
Achieving and communicating controllable cost targets
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments)
KNOWLEDGE, SKILLS & EXPERIENCE
High School diploma or equivalent
3 - 5 years experience in QSR industry / full-service concept
ServSafe Certified
Fluent in English; Spanish is plus
Excellent communication and interpersonal skills; great telephone manner
Excellent organizational skills; detail oriented; accurate
Excellent analytical, problem solving, and math skills
Ability to work with minimal supervision, under pressure
Proven ability to lead and motivate a diverse team, and promote learning, development, and career growth
PHYSICAL REQUIREMENTS/ENVIRONMENT / WORKING CONDITIONS
Office and Restaurant environment. Extended periods of standing, sitting, typing and looking at a computer screen. May also require some reaching, bending, and lifting.
Ability to travel to restaurant locations within assigned area and some overnight travel if needed.
Work various shifts, including weekends and holidays, as required to maintain adequate staffing levels. Must be available to work as needed or on short notice.
In Return we offer an excellent compensation and benefits package to include:
Competitive compensation package (hourly wage + weekly overtime eligibility)
Monthly Bonus Incentive Plan
Medical, Dental, & Vision Plans
Paid Time Off (PTO)
REQUIREMENTS
- Prior QSR Management Experience
Global Restaurant Hospitality Group is a Church's Chicken franchisee operating restaurants throughout Southern California
Sprachkenntnisse
- English
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