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You will design and implement enhancements that fuse commercial software with in-house automation, enabling predictive analytics and automated incident response, as well as driving efficiency gains. Your expertise will allow you to develop and refine workflows that incorporate cloud scalability, AI-driven insights, and infrastructure-as-code, ensuring our monitoring and fault management platforms remain state-of-the-art.
Collaboration is essential. You'll partner closely with internal architecture, engineering, operations, and business teams to translate requirements into technical solutions that are both robust and innovative. Your role will be pivotal in guiding the transformation of Visa's network monitoring and configuration management into highly automated and resilient infrastructures.
We support teams that operate 24x7x365. Our core objectives include:
Ensuring network reliability, performance, and security compliance through robust tooling solutions. Automating network operations to minimize manual intervention and reduce downtime. Providing actionable analytics and reporting to inform network strategy and troubleshooting. Collaborating with networking, security, and IT teams to address evolving infrastructure monitoring needs. Reducing incident volume and mean time to resolution (MTTR) via automated triage and event correlation. Integrating AI and GenAI into solutions to accelerate automation and improve diagnostics
This role will be responsible for:
Engineering and operating network monitoring and automation tools (e.g., NetBrain, SevOne, ITNM). Helping to design and implement enhancements that integrate commercial software with in-house applications and automation. Implementing predictive analytics and automated incident response. Reducing MTTR and alert noise through event correlation. Supporting configuration audits and compliance reporting.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications
3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Enterprise-level experience implementing LAN and WAN infrastructures using modern networking technologies.
Strong expertise in IGP and EGP WAN IP technologies.
Professionallevel engineering knowledge of Cisco, Juniper, and Arista hardware and software.
Professionallevel engineering knowledge of routing protocols including ISIS, OSPF, BGP, and MPLS.
Professionallevel engineering knowledge of encryption protocols such as IPSec, SSL, and MACSec.
Hands-on expertise in programming and scripting using Python or similar languages, and automating workflows with infrastructure-as-code (Terraform, Ansible) and CI/CD pipelines.
Proficiency in integrating monitoring solutions with cloud services (AWS, Azure, GCP).
Proven experience leveraging AI and GenAI technologies to improve efficiency
Extensive experience engineering, deploying, and operating vendor-purchased, off-the-shelf network monitoring solutions (e.g., SevOne, Netscout, NetBrain, ThousandEyes).
Strong skills in database management, including SQL and the integration of diverse data sources for comprehensive monitoring.
Deep understanding of SNMP, syslog, and modern observability tools (Prometheus, Grafana, ELK), including their orchestration in hybrid on-prem/cloud environments.
Track record of driving operational excellence by creating automated systems and integrations.
Experience managing enterprise ITSM platforms for incident, request, and change management in 24x7 environments.
Exceptional communication and teamwork skills, with the ability to lead complex incident resolution and root cause analysis.
If you're passionate about innovating at the intersection of vendor solutions and emerging technologies, and are ready to help transform Visa's monitoring ecosystem, we invite you to join our Global Network Engineering Tools team. U.S. Applicants Only The estimated salary range for this positionis $110,700.00 to $ 171,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
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