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- Indianapolis, Indiana, United States
- Indianapolis, Indiana, United States
Über
Responsibilities
Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management.
Knowledge and experience of using ITSM tools like Service Now / Remedy.
Must be willing to be a lead for other middleware platforms.
Primary: Microsoft SQL Server, DB2.
Effective problem solving and root cause analysis skills.
Level 3 Administrative operational support of Microsoft SQL including HA Always On environments.
Alert monitoring, perform health checks, troubleshooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles.
Apply platform updates, patches, and configuration changes.
Participate in risk and security related activities.
Create incidents with vendor support as needed.
Provide 24x7 oncall support as needed.
Review existing business procedures and recommend and implement changes.
Performance tuning.
Ensure database backups are configured to meet defined RPO and RTO.
Deploy and configure SQL monitoring tools.
Own release management process for database servers.
Skilled at defining business requirements.
Qualifications
Experience: 68 years.
Mandatory experience of working in a support engagement.
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Sprachkenntnisse
- English
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