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Mobile Service Technician, MillbraeLucid Motors • Millbrae, California, United States
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Mobile Service Technician, Millbrae

Lucid Motors
  • US
    Millbrae, California, United States
  • US
    Millbrae, California, United States
Jetzt Bewerben

Über

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.
The
Mobile Service Technician
is a unique position that covers field service repairs. This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closest service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.
As a Mobile Service Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date. Lucid will reimburse the cost associated with successful completion.
Responsibilities
Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
Work directly with clients to provide a high level of customer experience
Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
Accurately document client concerns for diagnosis and repair
Follow correct repair order documentation procedures, i.e. The Three Cs
Invoice and collect payment
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
Review appointment schedule to plan travel time and visit duration for mobile services
Provide support at Service Center based on demand
Ability to travel in assigned territory and other service locations
Other duties as assigned
Qualifications
2-5 years of experience as an automotive service technician
Self-sufficient, highly organized and comfortable working independently and as part of a team
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
Customer facing experience exhibiting excellent written and verbal communication skills
Proficient in Microsoft Office as well as learn proprietary DMS software
EPA 609 Certification
Willingness to complete Lucid provided CPR training post hire
Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
Preferred Qualifications
ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
Previous experience with EV diagnosis and repair
Experience in luxury automobile repair environments
Compensation Base Pay Range (hourly): $34 - $47 USD
Benefits Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity At Lucid, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Accessibility Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.
Candidate Data Privacy By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
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  • Millbrae, California, United States

Sprachkenntnisse

  • English
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