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Web Content Assistant
- Millington, Tennessee, United States
- Millington, Tennessee, United States
Über
This position is responsible for assisting the Web Content Manager in ensuring continuous operation of the website to serve the information needs of both internal and external users. This position works closely with the program service desk department, site content developers, various BUPERS/NPC departments, and public users of the website.
Major Responsibilities
Content Review, Revision and Update
Assist with content approval by acting as content moderator to ensure that content meets with DoD, SECNAV, and site style guidelines before it is published.
Consult with the Director of the NPC Communications Office (PAO), the BUPERS/NPC FOIA Officer, and other Department of War and Navy Department staff offices to ensure compliance with policies (DOW and DON instructions) affecting digital dissemination of information via Internet and Intranet to external and internal audiences.
Communicate with content contributors regarding approval or disapproval of documents.
Revise published web content to meet the needs of changing policies and guidelines.
Image Creation, Manipulation, and Management
Coordinate with content contributors to enable them to find appropriate images for the website.
Communicate with content contributors regarding approval or disapproval of images.
Use image manipulation software to resize, enhance, and make appropriate changes to images for use on the website.
Ensure that all images meet with DOW, SECNAV, and website style guidelines before they are placed in the Image Gallery.
Customer Support
Act as the primary resource for technical support to internal website content contributors, including site department heads. Rely on Web Content Manager for backup.
Assist Web Content Manager with monitoring and responding to end-user feedback received via the Webmaster mailbox. Coordinate communication with content managers and Customer Service departments regarding technical and customer service-related inquiries.
Work closely with Customer Service departments to coordinate help desk requests.
Training
Identify and coordinate monthly training for content contributors, including the creation of new user accounts and scheduling of monthly training.
Respond to training related inquiries generated via telephone and e-mail.
Modify training material and course agenda when needed, including site pages and documents for distribution to content contributors.
What You Bring
Knowledge of basic Internet technology and operations including:
HTML, FrontPage, Dreamweaver
Use of content management systems for website content
Advanced familiarity with Microsoft Office Suite, including:
Word: Creating reports, project documentation, and correspondence
Excel: Tracking user requests, organizing information
Access: Creating and using relational databases
PowerPoint: Creating presentations for reporting and educational purposes
Knowledge with Armed Forces Public Information Management System (AFPIMS)
Excellent interpersonal, organization, time management, and communication skills
Commitment to customer service
Best practices regarding web design and usability
What We Offer VDT offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement
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Sprachkenntnisse
- English
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