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PERFORMANCE IMPROVEMENT MANAGER - QA PERF IMPROVEMENTNorth Oaks Health System • Hammond, Indiana, United States
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PERFORMANCE IMPROVEMENT MANAGER - QA PERF IMPROVEMENT

North Oaks Health System
  • US
    Hammond, Indiana, United States
  • US
    Hammond, Indiana, United States
Jetzt Bewerben

Über

PERFORMANCE IMPROVEMENT MANAGER - QA \ PERF IMPROVEMENT - 13150 US:LA:Hammond | Management (Nursing and Non-Nursing) | Full Time Posted 2 days ago Description
Status: Full Time Shift: Monday - Friday, 8am-4:30pm Exempt: Yes Summary: The Performance Improvement Manager is responsible for leading and overseeing performance improvement (PI) initiatives across the hospital system. This role drives continuous quality improvement using data-driven methodologies, ensures alignment with strategic priorities, and supports operational leaders in achieving measurable improvements in patient outcomes, safety, experience, and efficiency. The Manager fosters a culture of continuous improvement and coordinates system-wide efforts utilizing Lean, Six Sigma, and other performance improvement frameworks. Other information:
Education, Licensure and/or Work Experience Requirements: ·
Experience Required:
Minimum 3–5 years of experience in healthcare performance improvement, quality, operations, or performance improvement related field ·
Leadership Experience:
Demonstrated experience leading cross-functional teams and managing improvement initiatives ·
Education Required:
Bachelor’s degree in healthcare administration, nursing, public health, business, performance improvement or related field ·
Education Preferred:
Master’s degree (MHA, MPH, MBA, or related field) ·
Licensure/Certifications Preferred:
Lean Six Sigma Green Belt or Black Belt (or equivalent certification), Project Management Certification ·
Skills Required:
Strong analytical, problem-solving, and project management skills; proficiency in data analysis and Microsoft Office tools ·
Preferred Experience:
Experience with hospital operations, quality metrics (HCAHPS, CMS measures), and performance dashboards Physical Requirements and Work Environment: · Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. · Physical Demands: (occasionally, frequently, constantly or SLMHV) o Strength: occasionally o Push: occasionally o Pull: occasionally o Carry: occasionally o Lift: occasionally o Sit: occasionally o Stand: occasionally o Walk: occasionally Responsibilities:
Performance Improvement Leadership Lead and coordinate hospital-wide performance improvement initiatives aligned with organizational goals. Develop and implement a structured performance improvement framework across all service lines. Establish priorities, timelines, and accountability measures for PI initiatives. Serve as a subject matter expert in Lean, Six Sigma, PDSA, and other improvement methodologies. Project Oversight & Execution Oversee a portfolio of performance improvement projects across clinical and operational areas. Partner with department leaders to identify improvement opportunities and define project scope. Ensure consistent use of standard PI tools, methodologies, and documentation. Monitor project progress and remove barriers to successful implementation. Data Analysis & Performance Monitoring Analyze performance data, dashboards, and key performance indicators (KPIs) to identify trends and opportunities. Develop and maintain system-level reporting for performance improvement efforts. Ensure data integrity and effective use of data to drive decision-making. Report progress, outcomes, and risks to senior leadership. Education & Capacity Building Develop and deliver training programs on performance improvement methodologies. Coach leaders, managers, and frontline staff in PI tools and techniques. Build internal capacity for continuous improvement across the organization. Strategic Alignment & Integration Align performance improvement efforts with organizational strategic goals and regulatory requirements. Collaborate with Quality, Patient Safety, Infection Prevention, Experience, Population Health, and Regulatory teams to ensure integrated improvement efforts. Support initiatives related to patient experience, clinical quality, health equity, and operational efficiency. Culture of Continuous Improvement Promote a culture of accountability, innovation, and continuous improvement. Recognize and spread best practices across departments. Facilitate multidisciplinary teams to sustain improvements and standardize processes. Non-Essential Duties and Responsibilities: Assist with special projects related to quality, safety, and organizational strategy. Support preparation of presentations, reports, and executive summaries for leadership. Participate in committees and workgroups as a performance improvement resource. Assist with accreditation or regulatory-related improvement activities when needed. Contribute to internal communications promoting performance improvement successes. Provide backup support for Quality Department initiatives during peak periods. Other duties as assigned PERFORMANCE IMPROVEMENT MANAGER - QA \ PERF IMPROVEMENT - 13150 Posted 2 days ago US:LA:Hammond | Management (Nursing and Non-Nursing) | Full Time Description
Status: Full Time Shift: Monday - Friday, 8am-4:30pm Exempt: Yes Summary: The Performance Improvement Manager is responsible for leading and overseeing performance improvement (PI) initiatives across the hospital system. This role drives continuous quality improvement using data-driven methodologies, ensures alignment with strategic priorities, and supports operational leaders in achieving measurable improvements in patient outcomes, safety, experience, and efficiency. The Manager fosters a culture of continuous improvement and coordinates system-wide efforts utilizing Lean, Six Sigma, and other performance improvement frameworks. Other information:
Education, Licensure and/or Work Experience Requirements: ·
Experience Required:
Minimum 3–5 years of experience in healthcare performance improvement, quality, operations, or performance improvement related field ·
Leadership Experience:
Demonstrated experience leading cross-functional teams and managing improvement initiatives ·
Education Required:
Bachelor’s degree in healthcare administration, nursing, public health, business, performance improvement or related field ·
Education Preferred:
Master’s degree (MHA, MPH, MBA, or related field) ·
Licensure/Certifications Preferred:
Lean Six Sigma Green Belt or Black Belt (or equivalent certification), Project Management Certification ·
Skills Required:
Strong analytical, problem-solving, and project management skills; proficiency in data analysis and Microsoft Office tools ·
Preferred Experience:
Experience with hospital operations, quality metrics (HCAHPS, CMS measures), and performance dashboards Physical Requirements and Work Environment: · Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. · Physical Demands: (occasionally, frequently, constantly or SLMHV) o Strength: occasionally o Push: occasionally o Pull: occasionally o Carry: occasionally o Lift: occasionally o Sit: occasionally o Stand: occasionally o Walk: occasionally Responsibilities:
Performance Improvement Leadership Lead and coordinate hospital-wide performance improvement initiatives aligned with organizational goals. Develop and implement a structured performance improvement framework across all service lines. Establish priorities, timelines, and accountability measures for PI initiatives. Serve as a subject matter expert in Lean, Six Sigma, PDSA, and other improvement methodologies. Project Oversight & Execution Oversee a portfolio of performance improvement projects across clinical and operational areas. Partner with department leaders to identify improvement opportunities and define project scope. Ensure consistent use of standard PI tools, methodologies, and documentation. Monitor project progress and remove barriers to successful implementation. Data Analysis & Performance Monitoring Analyze performance data, dashboards, and key performance indicators (KPIs) to identify trends and opportunities. Develop and maintain system-level reporting for performance improvement efforts. Ensure data integrity and effective use of data to drive decision-making. Report progress, outcomes, and risks to senior leadership. Education & Capacity Building Develop and deliver training programs on performance improvement methodologies. Coach leaders, managers, and frontline staff in PI tools and techniques. Build internal capacity for continuous improvement across the organization. Strategic Alignment & Integration Align performance improvement efforts with organizational strategic goals and regulatory requirements. Collaborate with Quality, Patient Safety, Infection Prevention, Experience, Population Health, and Regulatory teams to ensure integrated improvement efforts. Support initiatives related to patient experience, clinical quality, health equity, and operational efficiency. Culture of Continuous Improvement Promote a culture of accountability, innovation, and continuous improvement. Recognize and spread best practices across departments. Facilitate multidisciplinary teams to sustain improvements and standardize processes. Non-Essential Duties and Responsibilities: Assist with special projects related to quality, safety, and organizational strategy. Support preparation of presentations, reports, and executive summaries for leadership. Participate in committees and workgroups as a performance improvement resource. Assist with accreditation or regulatory-related improvement activities when needed. Contribute to internal communications promoting performance improvement successes. Provide backup support for Quality Department initiatives during peak periods.
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  • Hammond, Indiana, United States

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  • English
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