REGISTRIEREN

Jobbörse

Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.
  • Ähnliche Jobs zu: Administrative Project Coordinator
XX
Genetic Counseling Administrative CoordinatorCooper Cos. • Washington, Utah, United States
Jetzt Bewerben
XX

Genetic Counseling Administrative Coordinator

Cooper Cos.
  • US
    Washington, Utah, United States
  • US
    Washington, Utah, United States
Jetzt Bewerben

Über

Genetic Counseling Administrative Coordinator The Genetic Counseling Administrative Coordinator supports the genetic counseling team through a combination of project coordination, operational administration, and cross-functional collaboration. This role plays a key part in advancing special initiatives such as CooperInsights, ensuring efficient patient registration, and maintaining accurate workflows across genetic counseling operations. The coordinator manages administrative processes related to PGT-M cases, supports communication with patients, clinics, and internal teams, and provides high-level guidance on operational procedures including enrollment, consenting, billing, and laboratory processes. Additionally, this role serves as a resource to internal teams by triaging inquiries, escalating complex issues, and contributing to data collection and reporting efforts. Working closely with the Manager and broader genetic counseling team, the coordinator also provides cross-functional support to administrative coordinators and genetic counselor assistants, helping ensure continuity of services and a high standard of patient and client experience. Responsibilities
Genetic counseling special projects (35%)
Assist with the coordination of special projects, including but not limited to CooperInsights
Register referred patients into the CooperInsights educational platform, with assignment to resource groups as per the test requisition form (TRF) on file from the ordering clinician
Monitor shared email account and other designated systems for incoming tasks related to CooperInsights
Assist Manager and other genetic counseling team members with requests for additional information, including data collection
At the direction of the Manager, successfully completes administrative tasks associated with projects of various complexities
Operational genetic counseling administrative duties (35%)
GC-waived process administrative duties
Completion of PGT-M cycle reviews of low complexity
PGT-M case notifications
Assists partner clinics and larger CooperSurgical organization with routine questions/issues regarding PGT cases, CooperSurgical international and operational genetic counseling processes, and general CooperSurgical processes, including enrollment, consenting, billing, and, at a high-level, laboratory testing processes (20%)
Respond to incoming communications from patients, clinics, and internal colleagues in a timely manner; address or defer questions as appropriate
Assists clients and internal CooperSurgical teams with high-level questions pertaining to laboratory operations, client services, and billing department; independently redirects inquiries to appropriate departments, as necessary
Escalate patient and clinic questions, concerns, or complaints to Manager and other internal stakeholders
Provide support for the genetic counseling administrative coordinators and genetic counselor assistants (10%)
Cross-trains with the genetic counseling administrative coordinators and genetic counselor assistants on their daily processes
Aids the genetic counseling administrative and assistant teams with clinic and patient customer service activities, as needed
Other duties and projects as approved by Manager and/or Department Head
Qualifications
High School Diploma required; Bachelor's Degree highly desired. Willing to consider someone pursuing a degree who demonstrates the level of customer service required in a fast-paced medical setting
Willingness to complete a Genetic Counseling assistant course after 6 months – 1 year (typically 1 year) of successful service
Prior experience within a genetics department is strongly preferred, including experience and familiarity with basic interpretation of various forms of genetic testing results
Computer proficiency in Word, Excel, PowerPoint, and Microsoft Outlook. Familiarity with SmartSheet and SharePoint is preferred
Prior experience with a laboratory information system (LIS) or electronic medical records (EMR) system is desirable. Willingness to learn how to utilize new IT solutions is essential
Ability to provide excellent customer service in electronic format as well as over the phone
Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Ability to handle multiple tasks simultaneously
Exceptional attention to detail with superior verbal and written communication skills
Comfortable communicating with clients, doctors, patients, and staff members in a compassionate and professional manner
Strong problem-solving skills and able to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
Ability to work well both independently, with little supervision, and in a team setting
  • Washington, Utah, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.