Jobbörse

The Contents & Restoration Project Manager oversees the management, documentation, process improvements, and stakeholder relationships throughout the personal property and technical cleaning process to inventory, estimate, and restore personal property to pre-loss condition. This position also manages mitigation, repair, and/or mold jobs. This person works closely with Contents Production Supervisor, Estimators, Pack-out Coordinators, Project Managers, and Technicians to ensure the work is done at the highest level. The Contents & Restoration Project Manager is responsible for communicating effectively with Adjusters and Customers to deliver on our Service/Performance Standards and Brand Promise.

Employee Benefits:

• Full Family Medical/Health Insurance Benefit (Up to 70% employer-paid monthly premium)
• Generous employer paid medical deductible through an HRA
• Domestic Partner coverage
• Life & Disability Insurance
• Affordable employee-paid dental and vision benefits
• Up to 4% match for 401k or Roth IRA (fully vested upon eligibility)
• Generous paid time off (PTO) along with 8 paid holidays
• Company profit sharing plans
• Company-sponsored training and leadership development opportunities
• Company vehicle

Responsibilities: Essential Duties and Responsibilities:

• Project Management:
• Execute emergency response protocol including conducting risk assessments, setting customer expectations, implementing loss mitigation measures, and addressing priority return items.
• Establish customer expectations regarding schedule, project, and payment
• Inspect properties and prepare accurate scopes of work and job proposals.
• Work with homeowners to sort and evaluate contents loss, cleaning credit, and pack-out inventories
• Secure Disposal Authorizations and oversee loss disposal
• Identify and oversee special handling/processing requirements on unique and high value items
• Set standards for high quality workmanship and assist in worker development and performance through daily onsite management and scheduling of PDR and subcontractor crews.
• Uphold job site cleanliness, professional appearance, safety policies, staging, and site preparation.
• Organize and store all documents related to the project using appropriate software including photography, work authorizations, notes, compliance tasks, and certificates of satisfaction.
• Estimating, Budgeting and Collections:
• Prepare and negotiate accurate estimates, supplements, change orders, and subcontracts with adjusters.
• Preserve profitability by creating and monitoring project budgets & providing regular updates to production staff.
• Review closed job costs, document variances, losses, and other damages.
• Invoice according to contract terms and obtain progress payments throughout the project.
• Leadership & Sales:
• Continuously improve systems of accountability that drive reputation forward.
• Provide guidance, mentoring, and training to team members.
• Cultivate personal, long-lasting client relationships.
• Document how Paul Davis reduces severity with our unique approach to contents restoration.
• Other duties as assigned.

Requirements:

• Minimum of 3 years' experience in customer service and/or insurance property restoration/claims
• High degree of software and technology competency
• High School Diploma or GED (Secondary education preferred - not required)
• Insurable driver's license

Physical Requirements:

• Willingness to safely work in disheveled jobsites damaged by fire, water, mold, wind, etc.
• Ability to walk, stand, and sit for long periods of time.
• Ability to type and use a computer screen for extended periods of time.
• Ability to lift and carry objects weighing up to 50 pounds regularly or 75 pounds occasionally.

Competencies Knowledge, Skills, and Abilities:

• Efficient ability to learn and operate industry related software (Microsoft Excel/Xactimate/RMS/ Hover/Symbility/Matterport/etc.).
• Dedication to providing Best-In-Class customer service with a high degree of emotional intelligence.
• Able to self-prioritize and effectively manage own and direct report's time.
• Lead and develop others while personally learning and practicing continuous improvement.
• Ability to self-prioritize and manage multiple projects in different stages of completion.
• Dedication to customer service and taking care of others.
• Demonstrated high degree of urgency.
• Comprehensive communication and interpersonal skills.
• Sound risk management and documentation skills.

Why Our Team Needs You:

Our mission is to assist individuals in recovering from disasters such as fires, floods, and storms. Empathy and honesty are essential, as many homeowners have experienced significant losses and are often emotionally affected. Serving those in their time of need is both a challenging and rewarding career. Our industry is fast-paced, recession resistant, and provides endless growth opportunities. Your role is crucial in building trust-based relationships and contributing to successful project completions as part of our dedicated and exceptional team.

Paul Davis is an equal opportunity employer. Compensation: $80,000.00 - $150,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

To provide opportunities for great people to deliver Best in Class results