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Business Analyst II, Relay Product & Tech, Relay Product and TechAmazon • Bellevue, Washington, United States
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Business Analyst II, Relay Product & Tech, Relay Product and Tech

Amazon
  • US
    Bellevue, Washington, United States
  • US
    Bellevue, Washington, United States
Jetzt Bewerben

Über

Business Analyst II, Relay Product & Tech Amazon Relay is the technology backbone connecting carriers to Amazon's middle-mile freight network, moving millions of loads weekly across North America. The Carrier and Load Lifecycle team owns the analytics that power how carriers are acquired, onboarded, activated, assigned loads, executed shipments, and paid. We are looking for a Business Analyst II who will build new analytics frameworks from scratch and maintain existing reporting infrastructure to solve problems across these lifecycle stages. You will own carrier engagement metrics, load execution KPIs, and churn diagnostics end-to-end.
Key Responsibilities
Build acquisition funnel metrics, onboarding conversion rates, activation timelines, engagement scoring, and churn prediction frameworks.
Develop load execution analytics covering acceptance rates, on‑time performance, dwell time, disruption rates, and payment cycle health.
Build and maintain interactive dashboards in QuickSight and Tableau to provide visibility into carrier and load health across lifecycle stages.
Maintain existing dashboards and reporting systems (weekly, monthly, quarterly reviews, anomaly alerts) ensuring data accuracy, timely refresh, and alignment with evolving business definitions.
Optimize SQL queries for performance and validate data quality across production pipelines.
Partner with Product Managers to define success metrics for carrier‑facing features, translate product hypotheses into measurable experiments, and provide data‑driven recommendations on prioritization.
Collaborate with Operations to diagnose root causes behind carrier drop‑off and load failures; recommend process improvements backed by data.
Present insights to senior leadership through written narratives and deep dives, influencing strategy by identifying carrier experience gaps that create network risk and opportunities for automation.
Qualifications
3+ years of analytical experience in tax, finance, or a related field.
5+ years of advanced Excel skills (VBA, pivot tables, array functions, Power Pivot) and experience with data visualization tools such as Tableau.
3+ years of business or financial analysis experience.
Experience defining requirements and using data and metrics to draw business insights.
Strong SQL skills and experience building production‑grade reporting systems.
Experience making business recommendations and influencing stakeholders.
Bachelor's degree or equivalent.
About the Team Relay Product and Tech builds the products and systems that power Amazon's middle-mile transportation network. Our team connects thousands of carriers and drivers to freight opportunities, enabling them to move loads safely, reliably, and efficiently at scale. We sit at the intersection of technology, operations, and carrier experience, working alongside Product Managers, Software Engineers, and Operations partners in a fast‑paced environment where data‑driven decisions shape how we grow our carrier base, improve load reliability, and deliver a better experience for everyone involved.
Benefits Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Base Salary Range USA, WA, Bellevue – 82,700.00 – 130,100.00 USD annually.
Equal Opportunity Employer Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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  • Bellevue, Washington, United States

Sprachkenntnisse

  • English
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