REGISTRIEREN

Jobbörse

Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.
  • Ähnliche Jobs zu: Desktop Support Analyst - Microsoft Expert (Contract)
XX
Desktop Support Analyst, Microsoft & IOS Focus, ProgressionTECO Peoples Gas • Tampa, Florida, United States
Jetzt Bewerben
XX

Desktop Support Analyst, Microsoft & IOS Focus, Progression

TECO Peoples Gas
  • US
    Tampa, Florida, United States
  • US
    Tampa, Florida, United States
Jetzt Bewerben

Über

Overview At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started. Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth.
Storm Duty Requirements Tampa Electric and its sister companies serve a role in providing critical services to our community during emergencies. Team members must participate in response and recovery activities related to storms or disasters to maintain service to our customers. Responding to storms is considered a condition of employment.
Title and Position Details Desktop Support Analyst – Progression (Microsoft & iOS Focus)
Company: Tampa Electric
Location: Big Bend Power Station, Tampa, Florida
Shift: 8 hrs × 5 days
Hiring Manager: Warren Wilson
Recruiter: Mark Koener
Responsibilities
Determine the appropriate course of action within the incident management process (ITIL).
Work independently on non‑routine, moderately technical assignments.
Use judgment in work assignments and decision making that affect operations.
Provide solutions to technology‑related problems, issues, and questions or escalate them to the appropriate support areas.
Utilize and update the knowledge base.
Follow up on existing issues to ensure satisfactory and timely customer resolution (incident closure).
Update and close ServiceNow tickets for work performed.
Maintain technical and professional knowledge by reviewing publications, establishing personal networks, and attending training.
Work at various locations during storm restoration efforts.
Provide initial phone support and first contact resolution for desktop/laptop problems and application interface issues.
Complete password resets and basic email client administration.
Maintain and monitor Active Directory for account administration, password changes, group changes, and account expiration changes.
Support technical issues including account administration, data security, data restores, IT policy enforcement, and software installation.
Escalate unresolved problems to higher‑level support team members and document resolutions in the knowledge base.
Provide desk‑side support to team members at various locations for issues that require direct access to the PC or laptop.
Research and resolve more difficult and complex problems that have been escalated to the next level.
Mentor associate desktop support analysts and provide training to new team members.
Participate in or lead larger projects that implement changes on desktop systems and applications throughout the company.
Contribute to the improvement of the department’s service through creative thinking and idea sharing.
Serve as incident manager when required.
Qualifications
Education Required: High School Diploma or equivalent. Preferred: Associate’s or Bachelor’s degree in a computer‑related field or business administration with a concentration in computer science.
Licenses & Certifications Required: Valid driver’s license. ITIL certification or to be obtained within 6 months of employment. Preferred: Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications.
Experience Required: 2–6 years of IT‑related or desktop support experience (senior level 5–6 years). Associate’s degree may allow consideration with reduced experience.
Knowledge, Skills & Abilities Strong customer‑care focus. Excellent verbal and written communication skills. Proficient knowledge of incident management, problem management, and use of ServiceNow. Ability to perform email administration, remote control, and server data restores. Skill in troubleshooting and repairing hardware on desktop and laptop computers. Ability to multitask efficiently in a frequently interrupted environment. General knowledge of Microsoft Office, Windows OS, and basic networking.
Benefits
Competitive salary
401(k) savings plan with company matching
Pension plan
Paid time off and paid holiday time
Medical, prescription drug, and dental coverage
Tuition assistance program
Employee assistance program
Wellness programs and on‑site fitness centers
Bonus plan
Equal Opportunity Statement Tampa Electric is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.
#J-18808-Ljbffr
  • Tampa, Florida, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.