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HVAC CUSTOMER SERVICE COUNTER SALES
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Why work with us?
Benefits are effective on day one for all full-time direct hires
Training programs are available to help guide team members and develop new skills
Growth opportunities – there is immense opportunity to grow your career
You will be part of a global company – our family brands are backed by Daikin Industries, Ltd.
Responsibilities
Help the branch build its sales, including the new business component, by maintaining house accounts through active dealer communication of new product launches, services, supplies, prices, and new product sales and/or discounts via outbound calls and in‑house counter discussions.
Conduct outbound calls for existing and lost customer accounts.
Maintain sales programs within an assigned territory by keeping customers informed about available services, supplies, prices, and new products.
Provide excellent customer service via walk‑ins, phone calls and e‑mails.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates – ensuring accuracy of information entered to guarantee correct items are ordered.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information promptly.
Educate customers about product terminology, features and benefits to improve sales and customer satisfaction.
Provide accurate information regarding availability of in‑stock items.
Conduct cycle counts as required.
Replenish showroom stock as needed.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
Coordinate problem resolution with appropriate departments.
Daily processing of cash drawer, end‑of‑shift count of money; prepare deposit slip and place in safe.
Periodically reach out to customers to determine satisfaction with the organization, products, and services.
Monitor competitive activity and trends within territory.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with latest industry trends.
Work positively with all levels of management and peers to ensure all departments are functioning as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
May travel to customer locations to follow up, make presentations or perform demonstrations.
Assist in warehouse as needed, including inventory counts and movement of product and operating a forklift.
Perform additional tasks as assigned.
Knowledge & Skills
Knowledge of HVAC equipment / products is preferred.
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
Effective and high‑quality customer service / relationship management skills via walk‑ins, phone, and email.
Positive, professional attitude, handling difficult customers with the ability to diffuse negative situations.
Developing rapport and effective listening skills.
Phone etiquette and e‑mail etiquette.
Professionalism, patience, poise, and tact.
Ability to deal with high volume customer traffic.
Effective verbal skills; must be able to explain fairly technical parts information clearly.
Written skills; must effectively and timely communicate via e‑mail with customers and accurately input orders.
Effective organizational skills and time‑management skills, including ability to prioritize and multi‑task.
High level of attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Ability to use good judgment and strong work ethics and integrity on the job.
Ability to assist in the warehouse and operate a forklift as needed while doing so safely and efficiently.
Experience
5+ years of progressive sales and customer service experience preferred.
5+ plus years in the HVAC industry preferred.
Education: High School diploma or GED equivalent; some college preferred.
HVAC certification preferred.
Physical Requirements / Work Environment
Must be able to perform essential responsibilities with or without reasonable accommodations.
Pay rate range is $22.00 - $26.00 per hour based on experience.
The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long‑term disability insurance, 401(k) and various types of paid time off.
Equal Opportunity Employer.
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Sprachkenntnisse
- English
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