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Inside Sales & Appointment SupervisorJoyce Windows, Sunrooms & Baths • Strongsville, Ohio, United States
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Inside Sales & Appointment Supervisor

Joyce Windows, Sunrooms & Baths
  • US
    Strongsville, Ohio, United States
  • US
    Strongsville, Ohio, United States
Jetzt Bewerben

Über

Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third‑generation, family‑owned and operated company, committed to quality craftsmanship and long‑term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position Overview Joyce is seeking an experienced and motivated Inside Sales & Appointment Supervisor to lead, coach, and develop our team of Inside Sales and Appointment Specialists. In this role, you will be responsible for day‑to‑day supervision of the team while remaining closely connected to the work itself. You will ensure consistent performance, high‑quality customer interactions, and a strong pipeline of qualified appointments for our In‑Home Sales team.
This position is ideal for a hands‑on leader who is passionate about people development, performance coaching, and creating a positive, accountable team culture. You will play a key role in training new team members, refining skills, and helping individuals reach their full potential while supporting overall department goals.
Compensation This role offers an hourly base rate plus commission and performance incentives.
$17- $18 per hour base rate
Commission and performance bonuses based on appointments set and lead quality
Total earning potential of $25–$30 per hour or more, based on performance
What You’ll Do
Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance
Provide ongoing training, feedback, and one‑on‑one coaching focused on skill development and growth
Set clear expectations and hold team members accountable to activity, quality, and appointment‑setting goals
Make outbound calls to warm leads and handle inbound customer inquiries as needed
Engage customers in a professional, friendly, and consultative manner
Educate homeowners on Joyce products, services, and value propositions
Schedule, confirm, and support high‑quality in‑home consultation appointments
Monitor call quality, customer interactions, and overall appointment performance
Identify opportunities for performance improvement, process refinement, and team development
You’ll Be a Good Fit If You Have
Previous experience leading or coaching a sales or customer service team
Strong coaching and communication skills with a focus on employee development
Ability to motivate, train, and hold others accountable in a positive way
Comfort providing constructive feedback and performance guidance
A goal‑oriented mindset with the ability to balance team results and individual growth
Strong organizational and time‑management skills
Flexibility to work evenings and weekends based on business needs
Reliable transportation to and from work
Benefits
Health, Dental, and Vision Insurance
PTO and vacation
401(k) with a 25% uncapped company match
Flexible scheduling with control over your calendar
Employee discounts on home improvement services
Employee Referral Bonus Program
Why Joyce
Over 70 years of proven success as a third‑generation, family‑owned and operated company
Expert guidance and leadership to help you achieve your goals
High‑quality, American‑made products
Strong marketing support and brand recognition
A team‑oriented environment focused on growth and long‑term success
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  • Strongsville, Ohio, United States

Sprachkenntnisse

  • English
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