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Application Systems Administrator, Office of Emergency Management (OEM)The Catholic University of America • Washington, Utah, United States
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Application Systems Administrator, Office of Emergency Management (OEM)

The Catholic University of America
  • US
    Washington, Utah, United States
  • US
    Washington, Utah, United States
Jetzt Bewerben

Über

Overall Responsibilities Under general supervision, coordinates the development, maintenance, and administration of the University’s Public Safety & Security Systems, including:
Campus alert
Access Control
CCTV
Emergency Phones
Security Dispatch
Voice Recorder
Handheld radios
This includes overseeing the equipment associated with these systems and the software that enables them to function properly.
Reporting to the AVP for Public Safety & Emergency Management, the Application Systems Administrator works closely with various groups within the Office of Emergency Management (OEM), Department of Public Safety (DPS), Technology Services, Environmental Health & Safety, and other administrative and academic areas to provide high-quality execution and utilization of technology to support Catholic University’s strategic security initiatives.
Key Duties
Provide administration and support for the door access and camera system, including configuring cardholder access to all campus buildings.
Respond to and configure service requests, granting access to buildings/doors and adjusting automatic lock/unlock schedules.
Continuously monitor CCTV systems to ensure they are active and recording properly.
Identify and troubleshoot technology‑related incidents for software and services; resolve issues and report to Technology Services and other departments as needed.
Collaborate with Technology Services staff on projects related to access control and CCTV, ensuring bid/quote scopes comply with University standards and specifications.
Coordinate and/or perform repair of all hardware, software, peripherals, and devices with University staff and third‑party vendors and ensure timely completion of repairs.
Develop, maintain, and deploy hard drive images for hardware/device configurations and document system standards, installation, and configuration procedures.
Perform routine and periodic administration and maintenance tasks for all Campus Police Systems, including alert systems, emergency call systems, and display systems.
Perform quality control, assurance, and testing for the public safety systems and related applications and services.
Administer assigned applications in production and non‑production environments; develop and deploy standard operating procedures for maintenance, upgrades, patches, and releases of safety system applications.
Create and implement testing scripts for major releases, patches, and integration upgrades.
Lead application upgrade projects, validate and ensure all current, new, and existing functionality is tested and released for campus use.
Train and support end‑users in the use of all public safety systems (access control, surveillance, and related components).
Oversee special public safety/emergency management IT projects or training relevant to the role and act as a representative of the Office of Emergency Management.
Define and develop metrics to measure performance; collect, report, and review metrics regularly.
Periodically audit logs and access privileges to ensure appropriate security and privacy of applications and data.
Process assigned service request tickets according to procedures and service level agreements.
Develop, maintain, and report results of monitoring scripts to measure identified quality metrics and alert appropriately to exceptions.
Review new products and services to enhance the overall service management of the application services environment.
Education & Experience
Bachelor’s Degree
At least 3–4 years of experience as a system administrator or application administrator.
Experience with application administration.
Experience developing and imparting training on technologies.
Troubleshooting and diagnosing problems with access control or CCTV systems.
Desired Experience
Experience with Genetec or similar access control and CCTV systems.
Experience with Rave Alert or similar alert systems.
Higher Education experience.
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  • Washington, Utah, United States

Sprachkenntnisse

  • English
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