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Enterprise Customer Success Manager NYJustt • New York, New York, United States
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Enterprise Customer Success Manager NY

Justt
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

Justt Customer Success Manager

Justt helps many of the world's largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.

We're a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you'll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.

What you'll do:

  • Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
  • Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
  • Identify and execute expansion opportunities end-to-end to achieve account growth targets
  • Define and drive retention strategies through structured account plans to meet retention goals
  • Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
  • Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
  • Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
  • Deliver client training and enablement sessions to drive value realization
  • Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence

Requirements:

  • 5+ years of experience as a Customer Success Manager managing enterprise accounts
  • Proven track record in project management and cross-functional collaboration
  • Strong analytical mindset with the ability to interpret data and translate it into insights and actions
  • Demonstrated success in building and growing long-term, value-driven customer relationships
  • Comfortable operating in fast-paced, dynamic environments
  • Willingness to travel several times a year
  • Experience in the payments industry - an advantage
  • New York, New York, United States

Sprachkenntnisse

  • English
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