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Quality Assurance Manager
- Honolulu, Hawaii, United States
- Honolulu, Hawaii, United States
Über
Position is responsible for food safety and quality engineering and control on processes supporting operation, system, policy and procedure auditing; leads quality improvement projects, drives defect prevention on flight attendant comments and detections. Acts as the primary business quality project manager for Corporate Quality Assurance requirements and regulations.
Annual Hiring Range / Hourly Rate
$80, 000 - $85, 000 Per Year
Benefits
Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Employee Discounts
Free hot healthy meals for unit operations roles
Main Duties and Responsibilities
Supports all customer and regulatory audits within the responsible facilities
Works side-by-side with Operation Managers to assure compliance to HACCP requirements are met
Works as part of the corrective action team to address non-conformities related to product, process and service
Executes monthly self-assessments on the elements of food safety
Executes the required food safety related testing as defined in HACCP plan
Plans for quality (capital, supplier quality, plant quality).
Evaluates and reports on performance trends related to quality
Manages Quality Engineering projects, including operative supportive functions
Leads and monitors improvement projects as assigned
Audits implementation of quality systems for effectiveness by verifying activities
Responsible for maintaining and managing the corrective action system
Monitors the accuracy and compliance of HACCP records as defined in the corporate procedures
Reinforces quality awareness to the management and work staff
Schedules and manages the daily activities and task of the sanitation porters (if defined as a responsibility)
Manages continuous improvement projects in quality elements
Plays a key role in implementing the business management system
Implements the quality system detailed in the quality manual
Champions quality improvement efforts and initiates problem solving efforts and assures implementation
Drives prevention vs. detection of defects tracking key performance indicators and daily patrol of production areas
Responsible to lead product defect investigations
Responsible to lead investigations of alleged food poisoning, Hard-foreign and soft foreign objects
Responsible to manage the compliance with USDA / APHIS regulations
Responsible to manage food product suppliers of the unit including auditing of local suppliers
Coordinates actions to prevent the occurrences of nonconformities to internal, Federal and State laws
Maintains customer compliance resolution on defects including alleged food poisoning if needed
Responsible for the identifying and maintaining of key performance metrics for the Quality organization
Continuously improves plant procedures for monitoring and ensuring conformance to specifications for incoming raw materials as well as for finished products
Acts as the primary liaison to Corporate QA Compliance Team
Plays a key role in training and coaching of quality requirements to all levels in the business unit’s organization
Responsible for safety, quality and compliance to customer specification
Ensures optimum business processes to support full customer and regulatory compliance in terms of quality and food safety
Stays attuned to and prepares adaptation to changes in customer, company and regulatory changes in requirements
At times liaises with customers and regulatory agencies
Responsible for performance evaluation, coaching, counseling and preparing corrective actionfor employees and liaises appropriately with HR and other support functions
Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI “Preventive Controls Qualified Individual” according to company policy.
Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification.
Qualifications Education
Bachelor’s degree in food science, quality, technical or business related field from an accredited 4-year college or university required
Work Experience
Minimum of 5 years quality assurance experience in a manufacturing environment, with preference in food manufacturing
Job Skills
Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods and quality auditing
Knowledge of lean standard tools, TQM methodology
Basic lean, six sigma knowledge, and continuous improvement understanding a plus
Detail oriented
Project management experience
Strong organizational skills, able to prioritize responsibilities and multi-task
Technical Skills (Certification, Licenses and Registration)
ServeSafe certification preferred
HACCP certified
Language / Communication Skills
Strong interpersonal skills, interact well with multiple departments as required
Able to work with little supervision
Excellent reading, writing, and oral communication skills
Multilingual a plus
Job Dimensions Geographic Responsibility: US
Type of Employment: Full time
Travel %: 20%
Exemption Classification: Exempt
Internal Relationships:
External Relationships:
Work Environment / Requirements of the Job: Regularly stands, bends, lifts and moves intermittently during shifts. Must be to lift, pull, push, and move products, equipment, and supplies daily. There may be physical discomfort due to temperature in production area, coolers, and freezers
Budget / Revenue Responsibility:
Organization Structure Direct Line Manager (Title): General Manager
Dotted Line Manager (Title, if applicable): Sr. Compliance Manager
Number of Direct Reports:
Number of Dotted Line Reports:
Estimated Total Size of Team:
gategroup Competencies Required to be Successful in the Job
Thinking –
Information Search and analysis & problem resolution skills
Engaging –
Understanding others, Team Leadership and Developing People
Inspiring –
Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving –
Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
Excellence
We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect
Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:
We anticipate that this job will close on: 06/30/2026
For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!
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Sprachkenntnisse
- English
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