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Xfinity Retail Sales Consultant (Springfield, IL)
- Springfield, Missouri, United States
- Springfield, Missouri, United States
Über
What you will be doing
Engaging customers with enthusiasm and demonstrating product features to enhance shopping experience.
Providing outstanding customer service with all interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment; connecting products and services to customers’ everyday lifestyles.
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.
What You Will Need To Have
High School Diploma or equivalent.
Ability to adjust to a full‑time, flexible, rotating work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25‑pound boxes, and to move around the store constantly.
Perks and Benefits
Day‑One benefits including Medical, Dental, and Vision coverage.
Comcast XFINITY courtesy services in serviced areas.
Discount tickets to Universal Resorts.
Paid parental leave.
Tuition reimbursement up to $8,000 for full‑time employees.
Paid time off.
401(k) savings plan with up to 6% dollar‑to‑dollar matching.
Employees at All Levels Are Expected To
Understand and apply the operating principles as guidelines for how you do your job.
Own the customer experience, think and act in ways that put customers first, offer seamless digital options, and make them promoters of products and services.
Know your stuff, be enthusiastic learners, and advocate for technology, products and services, especially digital tools and experiences.
Win as a team, making big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System, providing feedback and helping elevate opportunities for improvement.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what is right for employees, customers, investors, and communities.
Skills
Customer-focused
Workplace organization
Persuasion
Technical knowledge
Teamwork
Self‑motivation
Resilience
Communication
Critical thinking and problem solving
Professional integrity
Qualifications
High School Diploma / GED.
2–5 years of relevant work experience.
Equal Opportunity Employer Comcast is an EOE/Veteran/Disabled/LGBT employer. We will provide reasonable accommodation for individuals with disabilities.
We hire based on qualifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or other protected basis.
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Sprachkenntnisse
- English
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