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Über
Key Responsibilities
Provide Tier 1 support for enterprise networking environments (routing, switching, wireless, firewalls).
Triage and resolve network incidents, including connectivity issues, Layer 3 routing problems, and wireless performance and access issues.
Monitor ticket queues and handle daily support workload.
Perform root cause analysis and implement solutions.
Escalate to Tier 2 when necessary, but emphasize independent resolution.
Assist with network lifecycle refresh initiatives (hardware upgrades, replacements, decommissioning).
Support design, testing, and deployment of network enhancements.
Participate in SD‑WAN support (routing policies, monitoring, connectivity).
Contribute to continuous improvement of network performance and reliability.
Support inventory tracking and lifecycle management of network hardware.
Coordinate upgrades across multiple sites.
Maintain documentation for network assets, configurations, and processes.
Partner with cross‑functional IT teams to resolve issues and deliver solutions.
Communicate technical concepts clearly to both technical and non‑technical stakeholders.
Maintain strong working relationships across teams.
Required Qualifications
Strong hands‑on experience with routing and switching (Layer 2/3), wireless networking, and firewall technologies.
Experience supporting enterprise‑scale network environments.
Strong troubleshooting and analytical skills, including root cause analysis.
Solid understanding of network security principles and segmentation.
Excellent communication skills, both verbal and written.
Familiarity with change management processes.
Ability to work effectively in a team environment.
Preferred Qualifications
Experience with Juniper or HPE networking routing & switching (other vendors acceptable).
Experience with Aruba wireless platforms.
Experience with Palo Alto firewalls.
Experience with HPE SD‑WAN (nice to have).
Experience in multi‑vendor network environments.
Exposure to automation or template‑driven network management tools.
Knowledge of ITIL framework and structured lifecycle management.
Additional Details
On‑call rotation: approximately 1 week per month (shared across team of 4).
Daily ticket queue rotation among team members.
Hybrid schedule: onsite Tuesdays & Thursdays required.
Candidates must be located in SE Wisconsin.
Strong emphasis on ownership and minimizing escalations.
Job Type & Location Contract to Hire, based out of Brookfield, WI.
Pay and Benefits The pay range for this position is $50.00 - $60.00 per hour.
Benefits may include medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan; life insurance; short and long‑term disability; health spending account (HSA); transportation benefits; Employee Assistance Program; PTO, vacation or sick leave.
Workplace Type This is a hybrid position in Brookfield, WI.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline Position anticipated to close on Jun 30, 2026.
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Sprachkenntnisse
- English
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