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We offer excellent compensation and a comprehensive benefits package.
The IT Operations Analyst serves as the first point of contact for technology support within the organization, providing timely and effective Service Desk assistance to end users while also contributing to junior-level infrastructure tasks. This role combines hands‑on user support with operational responsibilities in server administration, virtualization, and telephony/VoIP systems, working under the direction of the IT Manager to ensure the stability, availability, and performance of the organization's technology environment.
Education
Associate Bachelor's degree in Information Technology, Computer Science, Systems Administration, or related field. (Required)
Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft MD-102, or equivalent. (Preferred)
Experience
1–3 years of experience in an IT support, help desk, or technical operations role.
Hands‑on experience troubleshooting Windows OS environments (Windows 10/11) and Microsoft 365 applications.
Basic exposure to server environments, Active Directory administration, and virtualization platforms.
Experience with VoIP telephony systems is a plus.
Strong customer service orientation and professional communication with end users at all levels.
Ability to prioritize and manage multiple open tickets and tasks simultaneously.
Detail‑oriented with a methodical approach to troubleshooting and problem resolution.
Ability to work under pressure and adapt to shifting priorities in a dynamic environment.
Bilingual communication skills (English and Spanish).
Technical Skills
Proficiency in Windows 10/11 desktop support and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
Working knowledge of Active Directory user and group management.
Basic understanding of networking concepts: TCP/IP, DNS, DHCP, VLANs.
Familiarity with virtualization platforms (VMware vSphere, Microsoft Hyper‑V, or equivalent).
Experience with IT ticketing/ITSM systems (ServiceNow, Zendesk, Jira Service Management, or similar).
Basic VoIP administration experience (Cisco, Avaya, Microsoft Teams Voice, or similar). (Preferred)
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Sprachkenntnisse
- English
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