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Senior Manager IT - Workplace Collaboration & Content Management Engineering (Remote)
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
The Senior Manager – Workplace Collaboration & Content Management Engineering leads the strategy, architecture, and engineering delivery of enterprise collaboration and content platforms, with a primary focus on Microsoft 365 (SharePoint Online, OneDrive, Teams) and Microsoft Purview.
This role is accountable for building secure, compliant, and scalable collaboration experiences aligned to regulatory requirements, while enabling modern productivity and AI capabilities (including Microsoft Copilot). The leader will establish strong data governance, lifecycle management, and information protection practices to mitigate risks such as oversharing, data leakage, and non-compliant content handling.
This position operates within the Digital Workplace Technology organization and partners closely with Cybersecurity, Risk, Legal, and Compliance teams.
Technology Stack
Windows 11, MacOS Tahoe
Active Directory, Entra ID
Office 365
iOS and Android OS
Microsoft 365 focusing on SharePoint and Purview
Microsoft Power Platform
Box
DryvIQ Migrate
Quest On Demand Migration
ShareGate
PowerShell
Responsibilities Leadership & Organizational Management
Lead, coach, and develop a high-performing engineering team focused on collaboration platforms and content management
Set clear vision, priorities, and measurable outcomes aligned with Digital Workplace and enterprise strategy
Build talent capabilities in modern workplace engineering, information governance, and compliance technologies
Foster a culture of engineering excellence, accountability, and continuous improvement
Collaborate across infrastructure, security, data, and application teams to deliver integrated solutions
Manage vendor relationships and strategic partnerships (Microsoft, third-party tools, compliance solutions)
Platform Engineering (M365 Collaboration Stack)
Own engineering and lifecycle management of:
SharePoint Online (sites, hubs, architecture)
OneDrive for Business
Microsoft Teams (content and file services layer)
Design and implement scalable information architecture, taxonomy, and metadata strategies
Establish advanced SharePoint management practices, including:
Site provisioning and lifecycle governance
Permissions and access control frameworks
External sharing governance and risk controls
Improve platform reliability, performance, and adoption through engineering standards and automation
Information Governance & Compliance Engineering (Purview)
Lead design and implementation of Microsoft Purview capabilities, including:
Data lifecycle management (retention, disposition, defensible deletion)
Records management and regulatory compliance controls
Data classification and sensitivity labeling
Data Loss Prevention (DLP) policies
Insider risk and information protection capabilities
Establish enterprise-wide data governance frameworks for collaboration content
Partner with Cybersecurity, Legal, Risk, and Compliance to translate regulatory obligations into technical controls
Ensure auditability and defensibility of content management practices
Data Security & Oversharing Risk Management (Copilot Readiness & Sustainment)
Define and implement controls to mitigate oversharing risks in SharePoint, OneDrive, and Teams
Drive readiness for AI capabilities (e.g., Microsoft Copilot), including:
Data exposure assessments
Permission hygiene and remediation
Sensitive data discovery and protection
Implement least-privilege access models and continuous monitoring of access patterns
Develop reporting and insights for leadership on data risk posture
Content Lifecycle & Records Management
Establish end-to-end content lifecycle practices:
Creation, classification, storage, retention, archival, and destruction
Ensure automated and policy-driven retention and defensible destruction
Integrate lifecycle policies with business processes and regulatory schedules
Standardize document and records management practices across the enterprise
Architecture & Strategy
Define and maintain reference architectures for:
Collaboration services
Content management
Information governance and compliance
Drive consolidation of legacy platforms into modern M365 services
Ensure scalability, security, and sustainability of collaboration solutions
Continuously evaluate emerging capabilities, including AI and automation
Operational Excellence
Partner with operations teams to ensure smooth transition from engineering to run
Define SLAs, SLOs, and observability practices for collaboration platforms
Implement automation, monitoring, and self-service capabilities
Drive incident reduction and proactive risk management using a closed-loop approach
GENERAL DUTIES
IT Strategy
- collaborate with senior leadership and stakeholders to understand business needs. Partners with senior management to develop and implement IT strategies aligned with the company’s business goals and objectives. 30%
Project and Product Management Oversight
- Identifies future needs and trends. Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. 30%
Managerial Functions
- Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. 20%
Technical Expertise
- Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance. 20%
Qualifications Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering.
Preferred Skills/Experience:
5-7 years working with M365, SaaS collaboration solutions and desktop infrastructure
3-5 years managing a digital workplace team in the financial industry
1-3 years in an Agile delivery environment
1-3 years using Jira, Confluence or Azure DevOps
Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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Sprachkenntnisse
- English
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