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Field Sales and Service ManagerRippling • Richlands, Virginia, United States
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Field Sales and Service Manager

Rippling
  • US
    Richlands, Virginia, United States
  • US
    Richlands, Virginia, United States
Jetzt Bewerben

Über

Every home deserves a defender. As a Home Guardian - Field Sales & Service Manager, your job is to build and lead the team that makes that promise real—day in, day out, across every neighborhood in your territory.
This isn't a behind-the-desk leadership role. You're in the field alongside your team, modeling what great customer engagement looks like, demonstrating best-in-class service delivery, and showing—not just telling—what it means to be a true Home Guardian. You'll drive new customer acquisition, strengthen service retention, and serve as the critical link between boots-on-the-ground execution and branch-level growth.
You'll directly supervise a team of field sales and service professionals, developing their skills, holding the standard high, and pushing everyone—including yourself—to keep improving. You report to the Regional Manager and operate as a key driver of your branch's success.
The right person for this role leads from the front, thrives in a fast-paced outdoor environment, and genuinely believes that protecting a family's home is worth doing right. If you're the kind of leader who builds people up while delivering results, and you want to be part of something bigger than a sales quota—this is your role.
We got you – Go-Forth: Your home's guardian.
First and foremost, your core values should align with ours:
Give A Crap –
Delight others by owning your role and saying yes. Take pride in how you appear & act & every other detail of the job. Be on time, attentive, & enthusiastic. Act as if the buck stops with you on every aspect of the job.
Dig With a Flashlight –
Lead with Curiosity. Don’t guess. Look. Don’t assume. Test. Stay curious enough to change your mind. Understand the cause of the fire before you grab the hose.
Fight For Simplicity –
Keep it simple & consistent. Focus on how things should be done every time.
Face It, Fix It –
Confront challenges directly and address issues head‑on. A bias for action and powerful conversations drive our progress. It’s about getting it right rather than being right.
GROW! Fast.
Two things are guaranteed: things will change. And they’ll change quickly. So we grow fast. As people. As a team. As a business. Learn quickly. Adapt quickly. Improve constantly. We happen TO the world.
Key Responsibilities Field Sales & Service
Operate a company vehicle to travel between customer locations daily, adhering to all traffic laws, Go-Forth vehicle use policies, and applicable state regulations.
Actively engage in sales activities including prospecting, lead generation, and closing deals to meet or exceed assigned revenue targets.
Conduct in-home visits and consultations to assess customer needs and recommend appropriate pest control products or service plans.
Provide exceptional customer service throughout the sales process and ongoing service relationship, resolving complaints and inquiries promptly.
Ensure customer satisfaction by maintaining positive, professional relationships and following up on service outcomes.
Document customer interactions, service records, and sales activity accurately in the company's CRM system.
Team Supervision & Support
Supervise and coach a team of sales and service professionals to achieve individual and team performance targets.
Lead by example by demonstrating best practices in sales techniques, customer service, and product knowledge.
Provide ongoing training, guidance, and feedback to team members to enhance their performance and development.
Monitor team performance, track sales metrics, and implement strategies to drive improvement and success.
Conduct regular one‑on‑one check‑ins and team huddles to communicate goals and reinforce accountability.
Operational Management
Oversee day‑to‑day operations including scheduling, territory management, and resource allocation.
Coordinate with internal departments to ensure seamless execution of sales and service activities.
Manage inventory levels, equipment, and supplies to support field operations effectively.
Implement and enforce company policies, procedures, and safety standards.
Review and approve time records, route assignments, and daily field reports as applicable.
Relationship Building
Build and maintain strong relationships with customers, partners, and stakeholders.
Collaborate with departments such as marketing and product development to drive business growth and innovation.
Represent the company at industry events, trade shows, and community activities to enhance brand awareness.
Other Duties
Perform quality assurance reviews on completed service calls to ensure compliance with company standards.
Additional responsibilities as assigned.
Qualifications Required
High school diploma or equivalent required; associate's or bachelor's degree in business, sales, marketing, or a related field preferred.
Proven experience in sales and service roles, with a track record of meeting or exceeding targets.
Previous experience in a supervisory or managerial capacity, preferably in a field‑based environment.
Excellent communication, leadership, and interpersonal skills.
Strong problem‑solving abilities and decision‑making skills.
Ability to work independently and as part of a team in a fast‑paced, dynamic environment.
Proficiency in CRM software, sales tools, and Microsoft Office suite.
Valid driver's license required.
Must maintain a driving record that meets Go-Forth's motor vehicle record (MVR) standards throughout employment.
Must be 21 years of age or older to operate a company vehicle, in accordance with company insurance requirements.
Qualifications Preferred
Experience in pest control, home services, or a similar route-based sales and service industry.
Familiarity with pest control products, treatment methods, and applicable state licensing requirements.
Physical Demands
Ability to drive for extended periods, visiting multiple customer locations throughout the workday.
Regularly required to stand, walk, bend, stoop, crawl, and work in confined spaces such as attics and crawlspaces.
Frequently required to lift and carry equipment and supply containers weighing up to 50 lbs.
Must be able to use hands to handle equipment, apply treatments, and operate handheld technology.
Field Based Role
Primarily field-based with daily outdoor exposure to variable weather conditions.
Regular exposure to pest control chemicals; proper PPE usage required per company safety protocols.
Schedule may include early mornings, evenings, or occasional Saturdays based on operational needs.
The pay range for this role is:
75,000 - 75,000 USD per year (Jacksonville, NC)
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  • Richlands, Virginia, United States

Sprachkenntnisse

  • English
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