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Confidential
Field Service EngineerConfidential • Dublin, Dublin, Ireland
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Confidential

Field Service Engineer

Confidential
  • IE
    Dublin, Dublin, Ireland
  • IE
    Dublin, Dublin, Ireland
Jetzt Bewerben

Über

Field Service Engineer Location: Dublin City, Ireland Job Type: Full-time About the Role We are looking for a highly motivated and technically skilled Field Service Engineer to join our energetic team in Dublin City.
Find out more about this role by reading the information below, then apply to be considered.
The chosen candidate will be responsible for delivering on-site technical support, installation, maintenance, and troubleshooting of IT infrastructure and Point of Sale (PoS) systems for our clients.
This position requires a proactive problem solver with a strong commitment to customer service and excellent communication skills.
Since you will be traveling to various client sites throughout Dublin, having a full, clean Irish driving license is essential.
Key Responsibilities On-Site Support & Troubleshooting: Visit client locations across Dublin City to install, configure, maintain, and troubleshoot hardware, software, and networking equipment.
Network Infrastructure: Install, configure, and troubleshoot routers, firewalls, and switches to ensure secure and reliable network connectivity for clients.
PoS Systems Management: Deploy, maintain, and resolve issues related to Point of Sale (PoS) systems, ensuring minimal downtime for retail and hospitality clients.
Microsoft Environment Support: Provide expert support for Microsoft environments, including Windows operating systems, Microsoft 365, Active Directory, and Windows Server.
Customer Service Excellence: Represent the company by delivering outstanding customer service, managing client expectations, and explaining technical issues clearly and simply.
Documentation & Reporting: Keep accurate and timely records of service calls, hardware inventory, and technical documentation using our ticketing system.
Required Qualifications & Experience Driving License: Must hold a full, clean Irish driving license.
Microsoft Expertise: Strong, proven experience working with Microsoft technologies (Windows OS, Microsoft 365, Active Directory, etc.).
Networking Knowledge: Good understanding of networking principles with hands-on experience configuring and troubleshooting routers and firewalls.
PoS Experience: Previous experience supporting, installing, or maintaining Point of Sale (PoS) systems is required.
Experience: At least 12 years of experience in a field service, IT support, or similar technical role is necessary.
Technical Background: A degree or certification in IT, Computer Science, or a related field (e.g., CompTIA A+, Network+, Microsoft Certified Professional) is preferred.
Key Skills & Attributes Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
Customer Focus: A strong commitment to customer service with dedication to resolving client issues promptly and professionally.
Problem-Solving: Analytical mindset with the ability to diagnose and resolve technical issues efficiently under pressure.
Independence & Reliability: Highly self-motivated, organized, and able to manage your own schedule while working independently in the field.
Whats on Offer Competitive salary and performance-based incentives.
Company vehicle or travel allowance provided.
Opportunities for ongoing professional development and technical training. xyswxtq
A supportive and collaborative team environment.
If you are a committed IT professional with a passion for fieldwork and customer service, we would be glad to hear from you.
TPBN1_IJ
  • Dublin, Dublin, Ireland

Sprachkenntnisse

  • English
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