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Information Technology Support Engineer
- Albuquerque, New Mexico, United States
- Albuquerque, New Mexico, United States
Über
What do we promise?
A chance to be on the leading edge of cybersecurity and AI
An opportunity to build and lead a critical function from the ground up
Ability to have direct impact on company growth and revenue strategy
A collaborative and high-growth environment where you will work very closely with executive leadership and your expertise will be valued
Overview We are seeking a motivated IT Support Engineer to deliver exceptional day‑to‑day technical support to Securin employees worldwide. This is an excellent opportunity for someone with 1–2 years of experience who wants to grow into a well‑rounded IT professional in a cybersecurity company.
Responsibilities
Meet or exceed SLAs for ticket resolution and user satisfaction.
Perform hardware troubleshooting, repair, and deployment of desktops, laptops, monitors, and peripherals.
Assist with onboarding/offboarding (account creation, hardware provisioning, access management).
Maintain accurate asset inventory and IT documentation (procedures, knowledge‑base articles, runbooks).
Monitor basic system health alerts and perform initial troubleshooting.
Participate in internal IT projects and cross‑team collaboration.
Contribute to the continuous improvement of support processes and user experience.
*This posting is based out of Albuquerque, New Mexico. To be eligible for consideration, candidates must be local or willing to relocate.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field.
1–2 years of experience in IT support, helpdesk, or service desk role.
Technical Skills
Strong knowledge of Windows 10/11, macOS, and basic Linux troubleshooting.
Experience with Google Workspace (Gmail, Drive, Admin console) administration and support.
Comfortable with ticketing systems (e.g., Jira, Zendesk, Freshdesk) and SLA management.
Basic scripting or automation interest in learning Python/Bash/PowerShell.
Solid understanding of networking fundamentals and VPN connectivity issues.
Soft Skills
Strong problem‑solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and work independently in a fast‑paced environment.
Certifications (preferred but not required)
CompTIA A+, Network+, Google Workspace Administrator
Working Conditions
Full‑time, hybrid (combination of remote and on‑site in Albuquerque, NM).
Occasional on‑call and lifting of server/network hardware.
Medical Insurance
Multiple plan options with low deductibles and competitive rates for individuals and families.
High and low plan options with 100% coverage for preventive care.
Vision Insurance
Coverage for exams, glasses, and contacts with generous allowances.
Life & AD&D Insurance
Company‑paid basic life insurance; optional supplemental coverage for employees and dependents.
Short‑Term & Long‑Term Disability
Income protection up to 60% of earnings for qualifying disabilities.
Flexible Enrollment with Rippling
Easy online platform for managing benefits and life event changes.
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Sprachkenntnisse
- English
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