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Service Coordinator
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Service Coordinator
- California, Maryland, United States
- California, Maryland, United States
Über
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.
We are seeking candidates ideally with experience in the following disciplines:
Order Management
Processing orders for new devices, and re-deploying existing devices
Support the device forecasting process
Order Management – Order to Install process
Oversee configuration of Desktop, Laptop and Tablet devices
Monitor and manage the inventory levels
Utilize Order Management tools
Account Management
Can translate contract terms into operational deliverables
Manage the service lifecycle of deployed devices
Creation of customer invoices
Well versed in Purchase Order administration
Service Management Productivity Improvement
Experience in an Account Operations environment
Manage incidents and requests from clients
Facilitate a resolution to any technical escalations
Prepare documentation to track and report on SLA performance
Identify and support initiatives to improve client service delivery
Build solid working relationships with partners suppliers
Client Experience
Interact with the clients
Facilitate an answer to any queries associated with their aligned contract(s)
Be on top of any issues within their customer environment
Demonstrate an obsession to maximize client satisfaction level
Basic Requirements
1-2 years project coordination experience, ideally in a services environment
Fluent in English
Experience with ticketing tools (preferably ServiceNow)
Preferred Requirements
Skilled in Excel / Reporting
Persistent, detail oriented, able to multitask
Must have a good attitude towards learning
We follow a friendly hybrid model with three days a week in the office—great for collaboration and connection!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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Sprachkenntnisse
- English
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