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Supervisor, Contract Logistics OperationsForward Air • Portland, Oregon, United States
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Supervisor, Contract Logistics Operations

Forward Air
  • US
    Portland, Oregon, United States
  • US
    Portland, Oregon, United States
Jetzt Bewerben

Über

Position: Supervisor, Contract Logistics Operations

Job Description:

The Supervisor, Contract Logistics Operations is responsible for leading day-to-day warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and fulfillment activities. They lead front-line warehouse associates and are accountable for operational performance, quality, safety, and customer service within the assigned area or shift. They play a critical role in driving productivity, adherence to standard work, and continuous improvement while supporting customer satisfaction and operational excellence objectives.

Responsibilities: 

  • Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping.
  • Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets.
  • Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time.
  • Monitor workflow and labor utilization to support efficient operations.
  • Ensure compliance with all safety, environmental, and operational policies and procedures.
  • Promote and enforce safe work practices and actively support safety initiatives within the facility.
  • Ensure adherence to standard work instructions and proper change control processes.
  • Support audits and compliance activities related to quality and safety standards.
  • Lead and support problem-solving activities related to service issues, quality defects, and process gaps.
  • Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
  • Identify opportunities to improve efficiency, accuracy, cost control, and service performance.
  • Ensure standard operating procedures are current and consistently applied.
  • Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns.
  • Escalate issues appropriately and collaborate with internal teams to ensure resolution.
  • Support overall customer satisfaction through consistent, reliable operational execution.
  • Provide day-to-day leadership, coaching, and direction to warehouse associates.
  • Support training, onboarding, and skill development for team members.
  • Reinforce performance expectations, accountability, and teamwork on the floor.
  • All other duties as assigned to meet evolving business needs.

Qualifications:

  • Education: High School Diploma or General Education Development (GED)/equivalent required; Associate’s degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred. 
  • Experience: 3+ years’ warehouse or distribution experience, including supervisory or team lead responsibilities.
  • Demonstrated ability to supervise frontline teams in a fast-paced operational environment with a focus on inspiration and performance management.
  • Ability to communicate effectively in English (verbal and written).
  • Working knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.
  • Familiarity with inventory management, order fulfillment, and warehouse processes.
  • Experience with Lean, Six Sigma, or continuous improvement methodologies.
  • Exposure to quality, environmental, or safety management systems (e.g., ISO standards, OSHA or equivalent).
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings and events.

#LI-Onsite

  • Portland, Oregon, United States

Sprachkenntnisse

  • English
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