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Systems Development Engineer, Amazon Core Search
- Seattle, Washington, United States
- Seattle, Washington, United States
Über
The team is responsible for operational support for search front-end services and mitigating high severity events. We actively lead efforts to improve the customer experience by maximizing availability, quality, and performance. We use an Operational Excellence (OE) program to continuously improve our processes. We partner with teams across Amazon Search to achieve highly-resilient systems, share knowledge, and automate away operational burden. We are strong advocates of a healthy work-life harmony, and continually focus on ensuring happiness within our team.
Key Job Responsibilities
Protect the Search customer experience and eliminate operational load. Mitigate, resolve high severity events and prevent their recurrence by owning the post‑incident analysis process.
Identify and drive resolution of cross‑service and inter‑service issues, review operational metrics, and investigate Service Level Objective (SLO) breaches through a well established OE program.
Develop and own innovative software solutions. Automate incident response workflows, assist engineers on call with root‑causing of high severity events, and present mitigation options. Continuously automate processes through our operational excellence program, pager load budgeting system, and top root causes evaluation.
Operate a follow the sun on‑call rotation, one week on‑call in every four to five weeks, daytime only with handoffs between the Tokyo (Japan) and US west coast teams. Lead and coordinate calls to quickly mitigate customer impact during large scale events in production.
Support career growth by increasing scope of projects over time and working on projects for partner teams to experience new and interesting challenges.
Basic Qualifications
Experience in automating, deploying, and supporting infrastructure.
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
Experience with Linux/Unix.
Preferred Qualifications
Experience with CI/CD pipelines build processes.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Salary: USA, WA, Seattle – 99,100.00 – 160,000.00 USD annually. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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Sprachkenntnisse
- English
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