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Customer Service Inside Sales Coordinator
- Willoughby, Ohio, United States
- Willoughby, Ohio, United States
Über
Responsibilities
Answer incoming phone calls and respond to customer inquiries in a professional and timely manner
Provide technical guidance on torque tools, equipment, and applications
Deliver internal technical support to the outside sales team, assisting with product selection, applications, and specifications
Identify customer needs and recommend appropriate products or solutions
Generate and manage customer quotations
Check inventory levels and communicate accurate lead times to customers and sales team members
Enter and process customer orders accurately and efficiently
Create and maintain customer records, including adding new customers into the system
Request, collect, and maintain tax exemption certificates and related documentation
Route inquiries to the correct internal departments (service, calibration, engineering, etc.) when needed
Qualify sales opportunities and direct them to the appropriate outside sales representative
Support the outside sales team with lead generation and follow-up activities
Manage demo tool inventory, including tracking, coordinating transfers, and ensuring availability for sales use
Maintain accurate records of customer interactions, orders, and opportunities in CRM/ERP systems
Assist with order tracking, issue resolution, and basic troubleshooting
Stay up to date on product knowledge, industry standards, and company offerings
Requirements Qualifications
Technical aptitude or experience with industrial tools
Strong communication and customer service skills
Ability to clearly explain technical concepts to both customers and internal sales teams
Organized, detail-oriented, and able to manage multiple tasks in a fast‑paced environment
Experience in inside sales, customer support, or technical service preferred
Proficiency with CRM/ERP systems and Microsoft Office
Preferred Experience
Background in industrial/mechanical equipment
Experience working in a manufacturing, industrial distribution, or tool environment
Familiarity with calibration, torque specifications, or fastening applications
Key Competencies
Technical problem‑solving and application support
Customer‑focused mindset
Strong collaboration with internal and external sales teams
Time management and prioritization
Attention to detail and process accuracy
Work Environment
Office‑based role with frequent phone and computer use
High interaction with customers, outside sales, service, and engineering teams
Salary range $60,000 - $70,000 depending on experience.
Norbar Torque Tools offers 100% paid medical insurance and a company‑funded HSA. Paid vacation, sick days, and paid holidays are also part of the package we provide, along with a competitive salary and a 401k plan.
Snap‑on is an Equal Opportunity Employer, minority/female/disabled/veteran
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Sprachkenntnisse
- English
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