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Network Engineer AssociateSAIC • San Diego, California, United States
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Network Engineer Associate

SAIC
  • US
    San Diego, California, United States
  • US
    San Diego, California, United States
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Über

Description SAIC is seeking a Junior TACNET ISEANetwork Engineer(Fleet Support)ONSITE in San Diego, CA. This role will support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information ExchangeSystem (CENTRIXS), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems.
* This position supports a 24/5 networking monitoring. Must be willing to work rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am. In addition, this position supports rotating shifts providing 24 hour support 5 days per week with occasional on-call. This position will feed into a TACNET Network Engineer (on-deck and remote support), weekends. *
JOB DUTIES
Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks
Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high energy environment
Responds to requests for technical assistance in person, over the phone, and via email
Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution
Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions
Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s)
Advise customer on appropriate action(s) towards resolution
Follow standard help desk procedures
Log all help desk/networking monitoring interactions in HELIX ticketing system
Redirect problems to appropriate resources
Identify and elevate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare various activity reports and respond to data and metrics calls
Stay current with system information, changes and updates
Works on assignments that are moderately complex in nature
Interacts daily with supervisor, peer groups, and customers
Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment
Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and/or audio communication activities
Interaction normally involves exchange or presentation of factual information
Qualifications REQUIREMENTS
Bachelors degree or applicable military experience OR 1 year of related experience with either a HS/GED
Must be a U.S. Citizen
Must have an Active Secret Clearance at start
CompTIA Security + Certification required
Must be able to become IAT 2 certified within 6 months of hire date. IAT 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.)
Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF
Administration experience with Cisco switches and routers OR Windows Server
Experience with basic networking concepts and protocols
Experience supporting Microsoft Office and Windows OS in an enterprise environment
Familiarity with Excel, PowerPoint, Outlook, Word and Database Software
Understanding of Databases and knowledge Management tools
Knowledge on how to query and tailor reports from a database
Ability to work any 8‑hour shift assigned including evenings and overnight
DESIRED SKILLS
1+ years of prior IT Helpdesk related work experience in a Windows call center environment
1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems
Strong Oral and written communication skills
Customer Service orientated
Problem analysis
Problem‑solving
Attention to detail
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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  • San Diego, California, United States

Sprachkenntnisse

  • English
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