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IT L2 Support Analyst/Desktop Support Analyst
- Houston, Texas, United States
- Houston, Texas, United States
Über
Job Type & Location: Onsite || Site 3 - Houston 2929 Allen Parkway Ste 3300 & Ste 3200 (partly) Houston, TX 77019
Job Requirements:
Job Description The L2 Support Analyst will provide support to End Users on a variety of computing issues. They will also collaborate with Infrastructure subject matter experts, providing input for complex issues. The Senior Analyst will provide guidance to Junior Analysts.
Job Responsibilities and Functions
Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required
New hire device setup/Imaging
Experience utilizing ticketing systems
Ensure tickets are accurately documented and resolved in accordance
Device inventory management
Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
Apple Macintosh troubleshooting
Knowledge Base Article Creation
Smart-Hands Support for Network/Server teams
Follow client Compliance standards
Preferred Qualifications
3+ years relevant technical field experience
A+ Certification and/or Network + or equivalent work experience
Windows 11 support experience
Apple Macintosh support experience
Prior Desktop Support Experience
Device Imaging
Enterprise Encryption
Prior ticketing system experience, such as ServiceNow
Ability to write clear, concise documentation
Ability to provide excellent customer service in person, over phone, through email, and using remote tools
VIP/White Glove Support
Attributes for Success
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance workload while maintaining high standards
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Sprachkenntnisse
- English
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