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Desktop Support TechnicianLakeland University • Marion, Iowa, United States
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Desktop Support Technician

Lakeland University
  • US
    Marion, Iowa, United States
  • US
    Marion, Iowa, United States
Jetzt Bewerben

Über

Lakeland University is seeking a customer-focused Desktop Support Technician to provide technical support and maintain IT systems across campus.
GENERAL EXPECTATIONS
Demonstrate in their words and actions an appreciation for the history of Lakeland University and a commitment to its stated mission;
Represent unequivocally in their behavior the stated values of the University;
Be good stewards of the University's resources, including its personnel and the goodwill of its friends, its alumni, and local community;
Work collaboratively (as opposed to competitively) with their peers to meet objectives and achieve our goals;
Keep their supervisor appropriately informed;
Be forthright and honest in their communication with all members of the University community;
Treat all members in a manner of teamwork and respect;
Acts in a manner that sets the standard for service in higher education and the core principals of Lakelanders Excelling at Professionalism (LEAP) - show respect, communicate and be positive;
Advise their supervisor with respect to all manners that require attention, including their own performance.
ESSENTIAL FUNCTIONS
Troubleshoot hardware, software, and basic networking issues
Provide technical support via multiple channels
Deploy and maintain endpoint devices
Support Microsoft 365 tools
Assist with A/V setup and support
Maintain campus technology environments
Track service requests in the IT service management system
Provide user training and support
Collaborate with team members and student workers
Participate in on-call rotation
SPECIALIZED KNOW-HOW & SKILLS Required Qualifications
Knowledge of Windows and macOS
Strong customer service and communication skills
Technical troubleshooting ability
Ability to support non-technical users
Preferred Qualifications
Associates degree in IT or related field
Help desk or technical support experience
Experience with Microsoft 365
Experience with end-user devices and peripherals
Basic networking knowledge
Familiarity with endpoint management tools
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day;
No or very limited exposure to physical risk;
Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
Occasional evenings or weekends required.
Some travel between campus locations required.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Lakeland University does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
Lakeland University is an Equal Opportunity Employer and Educator.
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  • Marion, Iowa, United States

Sprachkenntnisse

  • English
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