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Customer Support Specialist (Partnership Sales Coordinator)
- Denver, Colorado, United States
- Denver, Colorado, United States
Über
Job Description Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers—the best technology companies in the world—and connects them through the company’s industry‑leading services.
Partnership Coordinator We are seeking a Partner Sales Coordinator to support and scale our global partnerships organization, with a strong focus on partner renewals, account health, and enablement. This highly collaborative role sits at the intersection of partner account operations, renewals readiness, and partner marketing execution, ensuring partners remain engaged, supported, and positioned for long‑term success.
What You Will Be Doing Partner Renewals & Account Health
Own renewal readiness support for assigned partners, ensuring renewals are proactive, informed, and well‑executed.
Track and manage contract terms and renewal dates, usage, engagement, performance indicators, and key milestones tied to renewal success.
Prepare renewal summaries and renewal support materials: account health snapshots, value realization and usage insights, partner activity and engagement history.
Identify and flag renewal risks early and coordinate mitigation actions with Partner Managers.
Support renewal execution workflows, including internal handoffs, approvals, partner communications, and post‑renewal follow‑up.
Maintain accurate renewal status, notes, and outcomes in CRM and internal systems.
Partner Account Support & Enablement
Support partner onboarding, including enablement coordination, documentation, and internal alignment.
Act as a point of coordination between partners and internal teams to address partner needs in a timely manner.
Assist in preparing materials for partner business reviews, renewal discussions, and planning conversations.
Ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle.
Partner Marketing & Co‑Selling Enablement
Develop and maintain partner‑ready marketing and enablement content to support co‑selling and renewal value.
Build and update partner messaging toolkits, such as solution briefs, presentations, demo narratives, customer‑facing assets, and partner pages on the company website.
Support execution of joint go‑to‑market efforts with partners (co‑branded campaigns, webinars, events, industry activations).
Partner Content & Website Management
Organize and continuously update partner‑related sections of the company website, including partner listings and profiles, webinar recordings, event information, blogs, case studies, and downloadable resources.
Ensure content stays aligned with current partner offerings, messaging, and renewal‑focused value propositions.
Partner Campaign Execution & Lifecycle Support
Coordinate partner‑specific email marketing campaigns, including renewal‑adjacent messaging, nurture flows, and re‑engagement campaigns.
Support the full partner‑influenced customer lifecycle: awareness, conversion, and retention through landing pages, email coordination, onboarding materials, partner communications, and lifecycle content.
Coordinate materials and logistics for regional partner‑led events that reinforce partner value and long‑term engagement.
Data, Reporting & Continuous Improvement
Track and report on partner and renewal‑related metrics: renewal dates, outcomes, engagement and usage trends, campaign and content performance.
Define and monitor key partner KPIs across renewals, engagement, and co‑marketing performance.
Use data and insights to recommend improvements to renewal processes, enablement assets, or partner programs.
What We Are Looking For
Strong Microsoft Office skills, including Excel (VLOOKUPs and pivot tables) and PowerPoint.
Ability to multitask in a fast‑paced environment.
Understanding of business strategy, especially sales and marketing.
Ability to work efficiently with internal and external stakeholders.
Quick learner who is adaptable to change and can pivot when necessary.
At least 3 years of professional experience and strong communication skills.
Work Arrangement If located in Denver, this position will follow a hybrid schedule of 3 days in our office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home. If located elsewhere, the position is fully remote and requires traveling to an Arrow office as requested.
Benefits Arrow provides competitive financial compensation and a solid benefits package.
Medical, Dental, Vision Insurance
401k with Matching Contributions
Short‑Term/Long‑Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Annual Hiring Range/Hourly Rate $31.50 - $38.50; actual compensation may vary based on location, experience, education, and/or skill level.
Location US-CO-Denver, Colorado (Panorama Arrow Building); remote work employees may be required to be present at the nearest designated Arrow office for work‑related purposes.
Job Type Full time
Job Category Business Support
EEO Statement Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
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Sprachkenntnisse
- English
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