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- Cleveland, Ohio, United States
- Cleveland, Ohio, United States
Über
ABOUT THE COMPANY: Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.
POSITION PURPOSE: The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Engineers work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously.
Requirements EDUCATION AND EXPERIENCE:
High school diploma or equivalent
Minimum 1 year in telecommunications or equivalent technical training
Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
SKILLS AND ABILITIES:
F amiliarity with trouble ticking systems
Knowledge of LAN/WAN technologies.
DWDM and/or MPLS fundamentals.
Must be able to work a flexible schedule in a 24x7 environment
Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
Multi-task and maintain composure in a demanding work environment.
Nokia, ADVA, Ekinops and MRV experience, preferred
Familiarity with trouble ticking systems, preferred
Knowledge of Fiber optic fundamentals, preferred
Experience performing circuit testing procedures and test equipment, preferred
Nokia, ADVA, Ekinops and MRV experience.
PRIMARY RESPONSIBLILITES
Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
Trouble ticket management and documentation
Troubleshooting DWDM, MPLS, and SONET network equipment
Read and interpret CLR/DLRs
Perform remote resolution of faults through various Network Management Systems (NMS)
Monitornetwork performanceaftermaintenance and network/DC changes
Work closely with Operations and Engineering to ensure quick circuit activation
Provide network assistance to Data Center technicians.
Correspond with customers with ticket updates and technical support
Interpret and implement MOPs for Network changes and upgrades
Bluebird is an equal opportunity employer.
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Sprachkenntnisse
- English
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