REGISTRIEREN

Jobbörse

Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.
  • Ähnliche Jobs zu: School Safety Applications Support Technician
XX
School Safety Applications Support TechnicianLong-Beach-Unified-School-District • Long Beach, California, United States
Jetzt Bewerben
XX

School Safety Applications Support Technician

Long-Beach-Unified-School-District
  • US
    Long Beach, California, United States
  • US
    Long Beach, California, United States
Jetzt Bewerben

Über

JOB SUMMARY Under close supervision, perform a variety of technical duties related to the District-wide use of electronic door and elevator access, and security camera systems; communicate with sites regarding system issues and status requests; respond to site requests for service and problem resolution; deliver user system training; perform related duties as assigned.
The classification specification does not describe all duties performed by all incumbents within the class. This summary provides examples of typical tasks performed in this classification.
Perform a variety of technical duties related to the use of District electronic door and elevator access, and security camera systems; assure compliance with applicable laws, codes, policies and guidelines.
E
Serve as a resource to District staff, vendors, and the public regarding the use of District electronic door and elevator access, and security camera systems; respond to inquiries and provide information related to security and access policies and procedures.
E
Create and issue employee identification badges, setting access levels based on approved guidelines and protocols; escalate special requests to designated staff, as appropriate.
E
Monitor the daily operations of the District-wide security camera system; monitor site-level access to the security camera system and issue user names and passwords; provide camera user training, as assigned.
E
Review and respond to requests for security video footage; download and review video footage and distribute to authorized internal staff; may distribute to external staff and agencies as assigned; may appear and testify in court to verify authenticity of video footage.
E
Monitor the daily operation of the District’s electronic access control systems; issue keycard badges, program door grouping, access levels and staff access times and dates; add and remove electronic systems access.
E
Participate in the testing and implementation of system enhancements as requested; provide feedback to internal staff and external vendors as requested.
E
Review site blueprints for system installation locations; may participate in site walk-throughs with District staff, administrators and systems’ vendors to visually understand system locations.
E
Serve as first-level technical expert to troubleshoot issues with security systems software and systems accessibility; escalate unresolved issues with hardware and software to School Safety Applications Support Specialist, other District staff and external vendors as necessary; track and monitor service requests and communicate status with users.
E
Attend, participate in, and represent the District in system training with vendors; present systems operating procedures and user training workshops, small group and one‑on‑one’s with District staff on system use processes, procedures and functionality.
E
Prepare and maintain a variety of records and reports.
E
Operate a variety of office equipment, including computer and telecommunications hardware and software; may drive a personal vehicle to conduct work.
E
Perform related duties as assigned.
E
KNOWLEDGE OF
Electronic access management and security systems concepts, terminology, functions, policies and procedures.
Use and operations of equipment, security software packages, system applications, word processing, spreadsheet and other related software.
Digital video management systems.
Laws, codes, policies and procedures related to assigned activities.
Techniques for effective development and delivery of user training materials.
Effective organizational and time management skills.
Interpersonal skills using tact, patience and courtesy.
Oral and written communication skills.
Office practices, procedures and equipment.
Principles and practices of providing quality customer service.
ABILITY TO
Perform a variety of technical duties related to the operation of District-wide security systems.
Participate in review and enhancement of standard operating procedures, protocols, training materials and presentations.
Prepare written communication and documentation for users and internal use.
Troubleshoot system errors.
Continually learn and utilize highly specialized software applications.
Attend a variety of trainings, meetings, and site visits.
Evaluate and identify problems, causes and take appropriate action to resolve.
Operate and use standard office and information systems equipment.
Maintain files, process inquiries and process systems data.
Establish and maintain cooperative and effective working relationships with others.
Prioritize and schedule work to meet customer needs, established schedules, timelines and deadlines.
Conduct system-related research.
Communicate effectively both orally and in writing.
Provide excellent customer service in person and via technology and telecommunications systems.
EDUCATION AND TRAINING Graduation from high school or equivalent. College-level coursework, workshops, or trainings in computer science, information systems, software applications or a related field is highly desirable.
EXPERIENCE One year of clerical record-keeping and customer service experience involving the application of procedures and working with specialized software applications. Experience working with electronic access management and security camera systems is preferred. Any other combination of education, training and experience which demonstrates that the applicant is likely to possess the required skills, knowledge or abilities may be considered.
Positions in this classification require the use of a personal automobile and possession of a valid California Class C driver’s license.
SELF‑CERTIFICATION OF TYPING/KEYBOARDING SKILLS This classification requires that incumbents be skilled in typing/keyboarding at a minimum of 35 words per minute. A typing test will not be given. Incumbents must certify in writing that they have such skills at the time of appointment to this class. Demonstrated proficiency will be expected during the probationary period for the class.
EEO STATEMENT The Long Beach Unified School District prohibits unlawful discrimination, harassment (including sexual harassment), intimidation, or bullying, targeted at any student or employee by anyone, based on the student or employees actual or perceived race, color, ancestry, nationality, national origin, immigration status, ethnic group identification, ethnicity, age, religion, marital status, pregnancy and related conditions, parental status, physical or mental disability, medical condition, sex, sexual orientation, gender, gender identity, gender expression, genetic information, or association with a person or group with one or more of these actual or perceived characteristics.
#J-18808-Ljbffr
  • Long Beach, California, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.

Jobbörse: 10'000+ Jobs in deiner Nähe – vor Ort, hybrid oder remote