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Hardware Helpdesk Technician - Tier ICity Electrical Factors • Dallas, Texas, United States
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Hardware Helpdesk Technician - Tier I

City Electrical Factors
  • US
    Dallas, Texas, United States
  • US
    Dallas, Texas, United States
Jetzt Bewerben

Über

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.
About City Electric Supply CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our \"customer service first\" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.
Summary As a Tier 1 Hardware Helpdesk Technician, you’ll be the first line of defense in providing outstanding technical support to our internal users. You’ll be responsible for troubleshooting hardware and software issues, ensuring that our team can continue to work seamlessly. Whether it’s handling ticket requests or providing on-site support, your ability to diagnose and resolve technical problems quickly will be key to keeping our operations running smoothly. In this dynamic role, you’ll have the opportunity to interact with users, gather critical information, and provide both remote and on‑ground solutions. You’ll document your findings, elevate more complex issues to Level 2 support, and ensure every user walks away with their problem resolved and a positive experience.
Essential Job Functions
Troubleshooting (researching the symptoms) of the problem
Document steps in determining the underlying problem
Complete elementary first fixes and document the resolution
Escalate to Level 2 technician within time constraints
Communication between internal support and the customer
Follow up on resolutions until completion
Walk customers through the problem‑solving process
Customer Service Focused
Follow established departmental standards and procedures
Contribute to team effort by accomplishing related results as needed
Work under supervision and understand the necessity for communicating and coordinating work efforts
Education/Experience
High school diploma or equivalent
1 year’s experience in a relevant field
Experience using a ticketing system to manage and resolve incoming technical issues
Working knowledge of MS Office Word and Excel
Competencies
Strong interpersonal and communication skills
Ability to multitask effectively
Ability to work within a team environment and maintain positive relationships with co‑workers
Demonstrates a strong customer service mindset by taking ownership of support requests, prioritizing user impact, and following issues through to full resolution
Benefits
Medical, Dental, Vision Insurance
401(k) company match program
Telehealth
Short‑term and Long‑term disability insurance
Basic and AD&D Life Insurance paid for by the company
Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance
Employee Assistance Program
Mental, physical, financial wellness
Auto and Home Insurance discount
Paid Time Off and 7 paid Holidays
Paid Pregnancy, Parental, and Adoption Leave programs
Employee Discount Program
Training Programs
Internal growth opportunities in a fast‑growing company
In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law
Supervisory Responsibilities This position has no supervisory responsibilities.
Interview Process
30 minute TA phone screen
30 minute MS Teams video interview with the hiring manager
1 hour onsite panel interview at our Dallas headquarters
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re‑assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program.
Attention Applicants If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at
HRServices@cityelectricsupply.com
or
1-855-571-2477 .
City Electric Supply is a drug free workplace. For further information about CES, visit our website at www.cityelectricsupply.com.
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  • Dallas, Texas, United States

Sprachkenntnisse

  • English
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