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Information Technology Help Desk Support
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
Über
Responsibilities
Responding to end user help desk requests for hardware/software support in a timely manner.
Maintaining and improving laptop imaging/configuration processes.
Configuration & delivery of end-user laptops, desktops and peripherals
User account provisioning and decommissioning
Configuration and troubleshooting of end-user VPN connections.
IP telephony account maintenance and basic troubleshooting.
Installation and support of local and network printers on end-user workstations.
Maintaining accurate hardware inventory and communicating equipment needs.
Assisting end users with the setup of mobile devices for Microsoft Outlook and Authenticator applications.
Documentation of processes and/or problem resolution steps, including recording tasks performed in the ITSM software.
Qualifications
1–3 years of IT support or help desk experience.
Strong knowledge of Windows, macOS, Microsoft 365, and common business applications.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) preferred.
Strong problem-solving and communication skills, with a customer-first mindset.
Ability to multitask and prioritize in a fast-paced environment.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries: Hospitals and Health Care
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Sprachkenntnisse
- English
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