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Network Engineer (Juniper Routers)Hewlett Packard Enterprise • Sunnyvale, California, United States
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Network Engineer (Juniper Routers)

Hewlett Packard Enterprise
  • US
    Sunnyvale, California, United States
  • US
    Sunnyvale, California, United States
Jetzt Bewerben

Über

Job Description The role is primarily onsite, with an expectation that you work from an HPE office. The position operates on a hybrid schedule (2–3 days in office) at one of the following HPE offices: Sunnyvale, CA; Westford, MA; Houston, TX; or Herndon, VA.
Responsibilities
Handle high‑priority issues for a small subset of top HPE Juniper Networks customers on specific Juniper Products (MX, PTX, ACX).
Build productive, collaborative, trust‑based relationships with the assigned accounts.
Take ownership of high‑priority or sensitive customer issues and ensure prompt network service restoration and issue resolution to the customer's satisfaction, using a systematic problem‑solving approach.
Work closely with various technical teams to ensure knowledge transfer of the customer's networks, issues, teams, and solutions; keep management informed of all sensitive issues.
Collaborate with Juniper Networks technical teams to provide input on new products and feature improvements for reliability, availability, and serviceability.
Support Service Managers in understanding technical issues and their resolution, and aid in driving high‑profile technical escalations.
Participate in customer conference calls and/or face‑to‑face customer meetings to discuss technical issues.
Develop and maintain skills in core products and technologies, and highlight any need for training as the customer's networks evolve.
Contribute to technical documentation (White Papers, KB, Troubleshooting Guides) for internal and external use.
Maintain sound documentation of technical support issues using the available tools; this is an essential element of the role.
Demonstrate a "Can‑Do" attitude and suggest ways to improve team performance and increase customer satisfaction.
Basic Qualifications
Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or equivalent.
3+ years of experience in a network support role, with 2–3 years supporting large IP networks.
3+ years of onsite and remote customer support experience, capable of handling complex and high‑profile customers.
Strong communication skills, including influencing and collaboration.
Strong problem‑solving skills applicable to large and complex network scenarios.
Strong customer‑management and customer‑service skills.
Excellent presentation skills.
Must‑have Technical Skills
IP Networking basics: TCP/IP, Subnetting, IP Packet Flow, OSI Layers.
Routing Technologies: OSPF, IS‑IS, BGP, MPLS, RSVP‑TE, L3VPN, L2VPN.
Preferred Technical Skills
Working knowledge of EVPN, SR‑MPLS, SRV6.
Experience with Ixia/Spirent traffic generators, TCP replay tools, and network protocol analysis tools.
Experience with Linux, FreeBSD, and scripting languages (Shell, Python, Slax, Perl).
Strong problem‑solving skills applicable to large and complex network scenarios.
Strong customer‑management and customer‑service skills.
Excellent presentation skills.
Benefits We offer a comprehensive suite of benefits that supports physical, financial, and emotional wellbeing, including health, wellness, and personal and professional development programs.
Salary Range Annual Salary ranges: USD 92,700 – 175,700 in Massachusetts; USD 92,700 – 187,500 in California; USD 81,500 – 187,500 in Texas & Virginia. Variable incentives may also be offered.
Equal Employment Opportunity HPE is an Equal Employment Opportunity (Veteran/Disabled/LGBT) employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records.
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  • Sunnyvale, California, United States

Sprachkenntnisse

  • English
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