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ERP SYSTEMS ADMINISTRATORMonroe County Community College • Monroe, Louisiana, United States
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ERP SYSTEMS ADMINISTRATOR

Monroe County Community College
  • US
    Monroe, Louisiana, United States
  • US
    Monroe, Louisiana, United States
Jetzt Bewerben

Über

Under the supervision of the Manager of Enterprise Data Services, is responsible for the efficient and accurate operations of the College’s Enterprise Resource Planning (ERP) systems. As an ERP Systems Administrator, this position will be working closely with user departments and serves in a crucial role analyzing and maintaining numerous computer applications. As the subject‑matter expert, the ERP Systems Administrator troubleshoots and resolves system issues, helps document systems, and provides training and/or suggests sources of training. The position proactively monitors systems to ensure optimal, accurate operations and reports on systems that may need attention. The ERP Systems Administrator ensures systems integration to promote data sharing.
Ensures the integrity and usefulness of the ERP data by reporting on and following through on bad data in a timely manner.
Analyzes data processing issues to improve computer systems and provides the EDS area staff and users with assistance solving ERP landscape‑related problems.
Works closely with user departments to help optimize the use of the College’s ERP systems, including addressing known issues and introducing new features and functionality.
Researches and evaluates emerging technologies; recommends new solutions and develops subsequent cost estimates.
Designs new applications and workflow changes to increase organizational efficiency and effectiveness, determining resource requirements for new and existing applications.
Creates and modifies software programs to solve business problems related to the College systems. Coordinates with other College development resources to produce new software solutions.
Implements enhancements provided by ERP system to streamline and improve end‑user experiences and how the college’s data can be utilized.
Writes user instructions; documenting the ERP system functionality and providing for user training.
Collaborates with process owners to ensure proper ERP configuration and utilization of standard elements and processes.
Develops testing procedures and perform testing to ensure systems work as expected.
Installs and/or coordinates installation of ERP programs and operating systems; customizes systems to meet the needs of the organization.
Monitors computer systems performance to ensure proper operation and verifies database and data integrity.
Troubleshoots and fixes day‑to‑day software and hardware problems, diagnosing and recommending resolutions for larger, ongoing software and hardware issues.
Works with each of the vendor support processes in order to 1) keep the systems up and running, 2) address known issues with each system, and 3) learn about and implement newly developed features and functionality.
Will work with other I.T. professionals when researching, costing, implementing, and supporting the ERP landscape systems.
Ensures efficient workflows and optimum business operations by creating a detailed procedures manual of work processes.
Remains competent and current through self‑directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Manager of Enterprise Data Services.
Contributes to the overall success of Enterprise Data Services by performing all other duties as assigned by the Manager of Enterprise Data Services.
Associate degree in computer information systems with seven or more years of experience in computer programming and/or systems analysis and/or enterprise software applications.
Bachelor’s degree in computer information systems or related field with three or more years of experience in computer programming and/or systems analysis and/or enterprise software applications (preferred).
Experience with Ellucian Colleague is preferred.
Extensive knowledge of data processing, hardware platforms, and/or enterprise software applications.
Experience in the use of software development tools to code and debug application software.
Willingness to provide occasional support after normal business hours and weekends as needed.
KNOWLEDGE: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of database management tools and design experience is preferred.
Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
Knowledge of MCCC’s vision, mission, and values and a commitment to further its educational goals and strategic plans.
Knowledge of standard installation and maintenance procedures for computer operations.
Knowledge and proficiency in office technology skills including Microsoft products, virtual platforms, room A/V systems, database software, web browsers, and a willingness to learn and master new technologies as needed.
Knowledge of grammar, punctuation, spelling and the correct usage of the English language.
SKILLS: Skill in diagnosing computer operating problems.
Skill in maintaining and updating records and related systems by displaying strong attention to detail, dedication to customer service, and a team approach to work.
Skill and proficiency in the use of office equipment and technology, computers and related software, such as word processing and spreadsheets, and the ability to master new technologies.
Skill in diplomacy, tact and emotional intelligence required to develop positive relations.
Skill in responding to public inquiries and internal requests with a high degree of professionalism.
Skill in developing, implementing, and maintaining procedures to enhance efficiency in department operations and coordinate activities across departments.
ABILITIES: Ability to determine software testing regimen and apply testing to new and existing software.
Ability to develop and implement standards, procedures, guidelines and documentation to support operational processes.
Ability to interact and assist computer users of varying skill levels.
Ability to explain complex issues tailored in a way that system users, management, and technical personnel will each understand.
Ability to understand configuration, installation, and computer maintenance guidelines.
Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Ability to tell when something is wrong or likely to go wrong; recognizing that a problem exists and having the ability to identify the source and resolution of the problem(s).
Ability to acquire knowledge of the principles and practices of a community college and skill in providing support to such activities.
Ability to work flexibly and independently, set priorities, work simultaneously on numerous tasks, use good judgment and initiative, and meet/exceed deadlines.
Ability to work with minimal direction and comfortable with making decisions. Ability to understand instructions and follow detailed procedures consistently.
Ability to work professionally with the public and serve as a representative of the College with discretion.
Ability to effectively and professionally communicate and present ideas and concepts orally and in writing.
Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
Demonstrate organizational skills, including the ability to prioritize multiple tasks, work in a fast‑paced environment with numerous interruptions, and meet deadlines.
Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities.
Ability to type and enter data with speed and accuracy.
Ability to work independently and/or ability to collaborate within a team environment.
Ability to establish credibility with broad and diverse constituencies within the college based upon integrity, critical thinking, outstanding operational performance, a customer service orientation and excellent interpersonal relations.
Ability to identify and secure confidential information.
Ability to perform extensive research, compile complex data, and prepare accurate records and reports.
Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to communicate with others in person and on the telephone. The employee is required to hear and distinguish normal sounds with some background noise. Employee must view and create written and electronic documents. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move objects of light to moderate weight of up to 25 pounds.
While performing the duties of this job, the employee regularly works in an office setting. The noise level in the work environment is generally quiet and sometimes moderate.
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  • Monroe, Louisiana, United States

Sprachkenntnisse

  • English
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