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Technical Solutions Consultant (Solutions Engineer - ITS)Wavetronix • Ann Arbor, Michigan, United States
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Technical Solutions Consultant (Solutions Engineer - ITS)

Wavetronix
  • US
    Ann Arbor, Michigan, United States
  • US
    Ann Arbor, Michigan, United States
Jetzt Bewerben

Über

Wavetronix is looking for a Technical Solutions Consultant (Solutions Engineer – ITS) who will help solve customer technical problems and guide them through installation, training, and support of new and existing products. This role is internally called Technical Sales Support.
Location & Travel This role requires daily commuting to the Tripoint area (where Indiana, Ohio, and Michigan meet) or near Ann Arbor, MI, with approximately 65% travel per month. The position is onsite at the Ann Arbor or Angola office when not traveling.
Qualifications
3+ years in technical sales or technical networking support
Clear written and verbal communication skills
Technical degree (EE, EET) or certifications in ITS/traffic industry (preferred)
Responsibilities
Exhibit Wavetronix core values: People First, Growth Mindset, Innovation Driven
Master installation and configuration of Wavetronix core products
Demonstrate and troubleshoot Wavetronix products
Build positive relationships with customers
Be self‑motivated, enjoy teamwork and working with customers
Work flexible shifts and adapt workflow to changing project schedules
Have previous field service experience in traffic signal/ITS cabinets
Provide technical training (typically up to 10 people) on products in field or office
Give technical presentations
Review plans and design Wavetronix products into projects
Conduct technical site surveys
Provide service and customer support in field and phone
Help manage on‑site installation/configuration of products
Diagnose errors, determine solutions
Document processes, produce trip reports
Cooperate with team, share information across organization
Comprehend customer requirements, make recommendations
Track projects and support cases in CRM
Have basic understanding of networking
Be excited about personal development, engage in training
Travel as required within and between territories
Core Competencies & Milestones 3‑Month Milestones
Understand company core values, strategies, and initiatives
Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
Use mobile tools and applications effectively
Build positive relationship with Wavetronix customers
Communicate technical procedures and processes to customers
Understand customer requirements, make recommendations
Communicate and cooperate with Technical Services and share information across organization
6‑Month Milestones
Master installation and configuration of Wavetronix products
Demonstrate ability to troubleshoot, test, repair, and service technical equipment
Demonstrate functional knowledge of Wavetronix non‑core product line
12‑Month Milestones
Install, configure, troubleshoot, and demonstrate all Wavetronix products
Learn intersection and controller cabinet basic operations
Perform at least 5 solo technical customer visits
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  • Ann Arbor, Michigan, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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