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NOC Engineer
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At Trinetix we are looking for a skilled NOC Engineer. Join our team and collaborate with a global leader in connectivity, operating one of the world’s most reliable and extensive Internet backbones.
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NOC Engineer
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
Über
Its network spans thousands of kilometers of fiber, forming a critical part of the global Internet infrastructure and consistently ranking among the top-tier backbone providers worldwide. This is the kind of company that literally powers how the Internet works at scale.
At Trinetix, we partner with this organization to support and enhance its operations through modern engineering, process optimization, and AI-driven solutions. Our teams work closely with global stakeholders, contributing to large-scale initiatives that improve efficiency, streamline workflows, and support business growth across international markets.
Required Skills
3–5+ years of experience in a Network Operations Center (NOC) or similar environment
Strong technical expertise in network troubleshooting across IP and/or transmission platforms
Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies
CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience
Hands-on experience with network monitoring tools, incident handling, and fault management
Experience working with Linux/Windows environments
Strong communication skills and ability to collaborate with internal teams and external providers
Experience in documenting incidents and maintaining clear technical reporting
Nice-to-have skills
Experience with scripting (Python or Bash)
Telecom industry background (TELCO)
Experience configuring or improving NOC monitoring tools
Experience working in an international environment
Core Responsibilities
Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber)
Act on alarms indicating both service-impacting and potential service-impacting issues
Initiate and perform troubleshooting of faults and outages across relevant platforms
Resolve incidents at first line whenever possible, minimizing escalation to second-level support
Take full ownership of incidents and drive them to resolution and restoration
Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting
Ensure accurate and timely documentation during and after incident resolution
Maintain clear and structured communication with internal and external stakeholders during major incidents
Track SLA commitments, follow up on progress, and coordinate resolution across teams
Prepare root cause analysis and outage reports
Act as a SPOC during planned maintenance and outages
Configure and contribute to the development of NOC monitoring tools and processes
Collaborate with internal teams to improve troubleshooting and information sharing
Expected Qualifications
Strong analytical thinking and problem-solving skills
Ability to take ownership and make decisions in time-critical situations
High level of responsibility and attention to detail
Strong team player with excellent communication skills
Proactive mindset and willingness to continuously learn and improve
Comfortable working in a fast-paced, international environment
What we offer
Continuous learning and career growth opportunities
Professional training and English/Spanish language classes
Comprehensive medical insurance
Mental health support
Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
Flexible working hours
Inclusive and supportive culture
About Us Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.
Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.
Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.
To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice
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Sprachkenntnisse
- English
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