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Information Technology Help Desk Coordinator
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Information Technology Help Desk Coordinator
- La Crosse, Wisconsin, United States
- La Crosse, Wisconsin, United States
Über
La Crosse Support Campus (Fully Onsite)
Job Type:
Full-time
About the Role Kwik Trip is seeking an IT Service Desk Coordinator to provide fast, reliable, and customer-focused technical support to our end users at our La Crosse Support Campus. In this role, you will serve as a primary point of contact for technology issues, helping diagnose and resolve hardware, software, and system-related concerns. You will also support continuous improvement of service desk processes and documentation.
What You’ll Do
Respond to IT support requests in person, by phone, chat, and through ServiceNow
Diagnose and resolve hardware, software, and operating system issues
Accurately document incidents and requests in ServiceNow with clear, timely updates
Review and analyze support requests to identify trends and recommend long-term solutions
Determine when requests require escalation to incidents or problems and coordinate with appropriate support teams
Maintain, create, and update technical documentation and knowledge articles
Provide basic end-user training and guidance as needed
Install, configure, and support computer peripherals and related equipment
Deliver consistent, high-quality customer service in a fast-paced environment
What We’re Looking For
Associate degree in an Information Technology–related field or equivalent work experience
1 to 3 years of experience in an IT service desk or technical support role
Working knowledge of Windows desktop and server operating systems and macOS
Understanding of Active Directory, IT service management, and ticketing systems
Experience supporting Microsoft Office and Microsoft 365 applications
Strong troubleshooting, analytical, and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, stay organized, and work independently with minimal supervision
Valid driver’s license
Even Better If You Have
ITIL certification
Hardware or software certifications such as CompTIA A+, Network+, Server+, MCSE, or ServiceNow
Experience with ServiceNow, SCCM, Cisco Jabber, Office 365 Administration, or OneDrive
Exposure to AS400, EMM tools such as Workspace ONE, Cisco IronPort, or Hyland OnBase
Physical Requirements
Ability to lift up to 40 pounds
Ability to stoop, kneel, and crouch as needed to move and set up equipment
Work Schedule Monday through Friday, daytime hours, with rotating on-call responsibilities. This role is fully onsite at the La Crosse Support Campus.
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Sprachkenntnisse
- English
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