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The Cashier supports the mission of Heart of Texas Goodwill Industries by providing courteous customer service, accurately processing customer purchases, and assisting with overall store operations. This position operates the cash register, supports merchandise recovery and display areas, assists customers, and follows store procedures to ensure an efficient, professional, and welcoming retail environment.

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

• Greets customers as they enter the store.
• Assists customers in finding items and answering questions.
• Provides courteous and professional service at all times.
• Bags merchandise and assists with carrying purchases to vehicles as needed.
• Answers telephones and directs calls appropriately.
• Performs all cash register duties accurately and efficiently.
• Counts cash drawer at the beginning and end of shift.
• Ensures two initials are included on Daily Deposit and Bank Deposit forms.
• Follows all cashier training manual procedures and store cash-handling requirements.
• Maintains display areas, racks, shelves, and special displays, including new goods.
• Removes outdated items and restocks merchandise as needed.
• Assists with maintaining a clean, organized, and customer-ready sales floor.
• Monitors dressing rooms and restrooms, maintains cleanliness, and reports any issues.
• Observes for theft and other security concerns and reports concerns to management.
• Follows safety procedures and uses required safety equipment as assigned.
• Suggests improvements in workflow or operations to increase efficiency.
• Follows all rules and procedures in the personnel handbook and cashier training manual.
• Promotes the mission, values, goals, and objectives of Heart of Texas Goodwill Industries.
• Other Duties as assigned.

Leadership Competencies - Team, Departmental, Corporate Leader

Emotional Maturity and Respect - Thinks about how their actions affect others and acts accordingly. Manages personal emotions and escalates sensitive issues to the appropriate level of management.

Integrity - Can be counted on and trusted; models professional ethics by acting honestly and with consistency.

Capacity for Change and Innovation - Open to new ideas and ways of doing things; contributes ideas collaboratively to improve processes or programs.

Interpersonal Skills - Builds relationships and works well with others; listens to understand and responds appropriately.

Commitment to Development and Empowerment of Self and Others - Completes required training and pursues continuous growth on the job; supports others in becoming self-sufficient and reaching their potential.

Commitment to Goodwill's Mission, Vision, and Values - Actions are consistent with Goodwill's Mission, Vision, and Values. Reinforces mission and values with team members and the community.

Commitment to Diversity, Equity, and Inclusion - Works effectively with people of different backgrounds, experiences, and perspectives. Champions inclusion and respect throughout the company.

Community and Service - Demonstrates genuine interest in helping others and making a difference in the community through day-to-day work.

Commitment to Excellence and Customer Service - Consistently meets goals and delivers outstanding service to customers, donors, and program participants.

Business Acumen - Makes sound decisions by interpreting information accurately and applying learning effectively across situations.

Stewardship and Accountability - Takes care of company property and takes responsibility and ownership of personal actions and outcomes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• A criminal background check is required and will be conducted in accordance with applicable law and Goodwill policy.
• This role requires the ability to communicate with customers, team members, and supervisors in a professional retail environment.
• This role requires the ability to follow basic written and verbal instructions and perform basic cash-handling and customer service duties.
• High school diploma or equivalent preferred, but all educational backgrounds considered.
• Up to one month of related retail, cashiering, customer service, or related experience or training preferred.
• Equivalent combination of education, experience, and training may be considered.
• Previous cash-handling or POS/register experience preferred.
• Ability to provide courteous and professional customer service.
• Ability to perform basic addition and subtraction.
• Ability to follow simple one- or two-step instructions and handle standardized situations with minimal variables.
• Ability to read and interpret basic documents, labels, price tags, receipts, and store procedures.
• Ability to operate a cash register/POS system and related store equipment.
• Strong interpersonal skills and ability to work with a diverse customer base.
• Strong attention to detail and accuracy.
• Ability to maintain professionalism, dependability, and accountability in a retail environment.
• Ability to follow safety, security, cash-handling, and store operating procedures.

Core Competencies - Customer Service Excellence, Sales Floor Support & Merchandise Recovery, Attention to Detail, Time Management & Dependability, Mission, Integrity & Accountability - Cash Handling & Transaction Accuracy, Communication & Interpersonal Skills, Safety & Security Awareness, Teamwork & Cooperation, Problem-Solving & Adaptability

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Remain in a stationary position and move throughout the sales floor for extended periods during the workday.
• Operate a cash register/POS system, scanner, telephone, and other standard store equipment.
• Communicate and exchange information with customers, donors, team members, and supervisors in a retail environment.
• Read and review price tags, receipts, register screens, signage, forms, and other store-related information.
• Bag, organize, stock, straighten, and move merchandise as needed to support customer service and store operations.
• Occasionally bend, reach, stoop, twist, or crouch while assisting customers, stocking merchandise, recovering sales floor areas, or maintaining dressing rooms and restrooms.
• Lift, carry, push, or pull merchandise, supplies, or other materials generally up to 25 lbs.; heavier items should be handled with assistance or appropriate equipment unless otherwise required by assigned duties.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position operates in a retail store environment with frequent interaction with customers, donors, team members, and supervisors.
• Noise levels may range from quiet to moderately noisy.
• Occasional exposure to dust, lint, animal hair, outdoor weather conditions near entrances or donation areas, and standard cleaning supplies or store equipment may occur.
• Safety equipment may be required based on assigned tasks.

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.

Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | hr@hotgoodwill.org